Concierges serve the needs of guests in hotels, resorts and other accommodations facilities. They provide information and special services to enhance guests' visits. Positions are varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor.
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Scott Wedekind, chief concierge at the Hotel Grand Pacific in Victoria, is hooked on hospitality. As department head for the concierge, bell and door staff, Scott supervises up to 15 employees, and it’s not uncommon to find him acting as the manager on duty for the entire hotel. Read more . . .