Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas.  With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.  Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

 

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

 

Join our world-class team as we pioneer new horizons.

 

Your Shangri-La awaits!

We are currently searching for an experienced IN-ROOM DINING & BANQUET SERVER to join our team on a full-time basis.

 

Position Description

Reporting to the Food & Beverage Manager, the IN-ROOM DINING & BANQUET SERVER will make the most positive impact on guest experiences in In-Room Dining and Banquets through consistent application of Shangri-La’s core practices, maximizing the balance between Colleague, Guest and Owner satisfaction.

Assist guests regarding menu items in an informative and helpful way

Check for quality and presentation to designated F&B standards for all items prior to delivering/serving

Deliver food to guest rooms, attending to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios

Ensure food and beverage is presented in accordance with hotel SOPs to guests, providing a detailed explanation of their order and ensuring set-up is to the preference to the guest

Deliver hotel amenities to guest rooms, as assigned

Remove soiled dishes, linen, silverware, IRD carts from guest rooms and service areas and replenish items, as required

Participate in opening/closings, setting up service trollies, trays, and ensure overall service ambiance, cleanliness, appropriate setting and presentation

Replenish and stock the IRD station – ensuring dishware, glassware, condiments, cutlery, amenities are maintained.

Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service

Maintain current knowledge of wines, other beverages, local restaurants, food trends and industry practices

Set-Up, maintain and stock the Colleague breakroom, as assigned

Apply the necessary precautions with regards to food safety and hygiene standards

Review and understand BEO or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.

Read and execute specifications listed on the Banquet Event Orders, paying close attention to special needs/requests.

Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.

Prepare tables, action stations, buffets, service carts, dessert table/carts.

Replenish buffet items to ensure consistency and freshness in presentation.

Performing basic cleaning tasks as needed or directed by supervisor.

Attend tables by removing and separating tableware, plate ware, glassware, and flatware.

Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, stations.

Undertake other ad hoc related responsibilities, as required

Responsibilities & Qualifications

Education & Skill Requirements

• Previous service knowledge and training is required.
• Minimum 2-year work experience in banquets, room service, restaurant service is preferred.
• Flexible availability – required to work days, nights, weekends, and/or holidays, as required.
• Current Serving it Right and Food Safe Level 1 certification is required.

Salary/Wage

$20.36 + gratuities

Other Perks/Benefits

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following perquisites:

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel Discounts
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals and earn a special Colleague bonus!
• Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
• Pursue your own ongoing development through our education reimbursement program
• Secure your vehicle conveniently with access to heavily discounted monthly paid parking
• Eligible Colleagues are eligible to receive a discount on their monthly transit pass.
• Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
• Eligible Colleagues can build retirement savings with employer support contributions.

 

ABOUT SHANGRI-LA HOTELS AND RESORTS

• Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
• Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
• CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

 

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience. 

Recommended Training

Serving It Right

Job Application Process

Interested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

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