Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits!

Reporting to the Director of Sales & Marketing, the Marketing & Communications Manager will provide oversight and day to day management of property level marketing and communication initiatives, demonstrating an eye for detail, a passion for exceeding standards and targets, and the ability to produce results. Job responsibilities include, but are not limited to:

• Responsible for management of all social media platforms, guiding and monitoring hotel and spa social media accounts
• Copy writing and editing of hotel materials, including but not limited to menus, hotel signage and amenity cards
• Develops and maintains media contacts and plans press activities. Liaises with media to promote good publicity and counteract any negative publicity
• Creates, writes and distributes press releases and communications including press pitches to targeted media, as well as follow up strategies.
• Assists in the development of packages for Digital Marketing and works with DOSM, DORO and Digital teams to determine target audiences.
• Responsible for managing digital photo fulfilment and access HMEP (proprietary Company data base)
• Participates in photography for advertising and social media purpose in liaison with the DOSM, DORO and Regional Sales Offices.
• Works with the DOSM, DORO and agency on rooms and local hotel advertising campaign creative and media plans
• Develops, coordinates, and executes production of all printed material in-house, following the specifications as stipulated in the Corporate ID Manual
• Under the direction of the DOSM, follows a strategic marketing plan in order to achieve monthly, quarterly, and annual goals
• Coordinating with internal departments, organizes promotional activities, hotel sponsored events and community relations activities, to support and fulfil Marketing & Communications plans.
• Acts as an information center and as Brand Ambassador in collaboration
• Create graphic assets such as menus, flyers, print ads, supervising the production and quality of all collateral/signage
• Contributes to marketing components including: contracts, proposals, and scripting for site inspections, collaborating with Sales, Events, Spa and operational departments
• In collaboration with Regional Marketing and DOSM, prepares digital marketing plans focused on tactical campaigns, brand awareness, social innovation, loyalty program activation etc.
• Collaborate with corporate teams on implementation of brand initiatives
• Develop and manage partnerships to drive revenue goals and align with brand initiatives
• Working alongside the DOSM & Events Team, executes client entertainment, marketing programs, trade shows and familiarization trips
• Undertake other ad hoc related responsibilities, as required

Responsibilities & Qualifications

• Knowledge of: Adobe Photoshop, Illustrator, InDesign, iMovies or Final Cut Pro is an asset.
• Previous experience in digital media and design is required for this role
• Background in hotel marketing is strongly preferred
• Post-secondary education in a commensurate field of study is preferred

Salary/Wage

70K - 80K

Other Perks/Benefits

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following:

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel Discounts
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals and earn a special Colleague bonus!
• Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
• Pursue your own ongoing development through our education reimbursement program
• Secure your vehicle conveniently with access to heavily discounted monthly paid parking
• Eligible Colleagues are eligible to receive a discount on their monthly transit pass.
• Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
• Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

• Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
• Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
• CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience. 

Job Application Process

Interested candidates are encouraged to apply at directly on the official Shangri-La Career Portal by clicking the below link, or visiting us at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further

Apply Now