Job Description

Our small 41 suite apartment hotel is seeking a Guest Service Agent. We are seeking a flexible, friendly and attentive person with relevant hotel experience to join our team.

The Guest Service Agent’s main duty is to take care of our guests through the entire stay process – from reservations to post-departure. This involves communicating through different mediums while using office apps as well as our Property Management System (RoomMaster).

Our small size also means that you will have different tasks and problems that arise to which you may need to improvise and make decisions. You may also need to help other departments. As an apartment hotel, your knowledge of in-suite appliances and entertainment will be required as part of the role.

Training will be detailed in all areas.

We have both morning and afternoon shifts over weekdays, weekends, and holidays.

Responsibilities & Qualifications

• Previous hotel experience

• Relevant experience with guest/customer service

• Once trained, able to work independently

• Sales/Marketing and Reservations skills

• Proficiency with office apps

• Well-organized, with the ability to handle pressure and multi-tasking • Knowledge of Vancouver attractions, transportation and local services • Reliable

• Flexible availability – predominantly available weekdays/weekends (including holidays) afternoon shifts for a minimum of 24 hours per week

• Fluency in written and verbal English

• Able to work legally in Canada

• Only those who are being considered will be contacted

Salary/Wage

22

Other Perks/Benefits

After probation period • Competitive wage • Extended health plan • Health Spending Account

Job Application Process

Please apply with cover letter and resume by email

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