Webinar for Tourism Hope, Cascades & Canyons and AdvantageHOPE local businesses.

As COVID-19 uncertainty endures in our industry, it’s critical for front-line staff to know how to continue to deliver positive guest experiences. We will provide managers and supervisors tips on how to provide a supportive environment for your staff while navigating the ever-changing landscape of the pandemic and responding to challenging customer interactions. We will review tactics that you can implement immediately to support your team and create a positive workplace culture. Bring your questions! We will have a lively Q+A session as part of this training.

Session Topics:

• Looking at your customer journey map – what touchpoints need adjusting?
• How to manage customer expectations
• Tips on responding to challenging customer interactions
• Tips on how to support your team in these challenging times

To register, visit: https://responding-to-challenging-conversations.eventbrite.ca