|Date:||October 26, 2021|
|Time:||1:00 pm - 2:00 pm|
Webinar for Tourism Hope, Cascades & Canyons and AdvantageHOPE local businesses.
As COVID-19 uncertainty endures in our industry, it’s critical for front-line staff to know how to continue to deliver positive guest experiences. We will provide managers and supervisors tips on how to provide a supportive environment for your staff while navigating the ever-changing landscape of the pandemic and responding to challenging customer interactions. We will review tactics that you can implement immediately to support your team and create a positive workplace culture. Bring your questions! We will have a lively Q+A session as part of this training.
- Looking at your customer journey map – what touchpoints need adjusting?
- How to manage customer expectations
- Tips on responding to challenging customer interactions
- Tips on how to support your team in these challenging times
To register, visit: https://responding-to-challenging-conversations.eventbrite.ca