|Date:||June 26, 2020|
|Time:||9:00 am - 10:00 am|
Langley Chamber of Commerce presents a webinar on Adapting Customer Service & Guest Communication in a Pandemic Impacted Business Environment
Your company is ready to open its doors as you embark on a new journey with your employees and customers. But adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for everyone involved. In this webinar, guest speaker Andrea Hinck from go2HR, will look at tips and best practices on effective guest communication, how to handle non-compliant customers and challenging situations.
What you'll learn:
- Review your customer journey map - which touch points and interactions have to be adapted?
- Effectively communicate new operating procedures and policies to your customers.
- Managing customer expectations.
- Real life scenarios and solution on navigating challenging customer situations.
For more information and to register, please view here.