|Date:||October 26, 2021|
|Time:||1:00 pm - 2:00 pm|
Learn how to respond to difficult conversations while providing positive customer experiences
About this event:
As COVID-19 uncertainty endures in our industry, it’s critical for front line staff to know how to continue to deliver positive guest experiences. We will provide managers and supervisors tips on how to provide a supportive environment for your staff while navigating the everchanging landscape of the pandemic and responding to challenging customer interactions. We will review tactics that you can implement immediately to support your team and create a positive workplace culture. Bring your questions! We will have a lively Q+A session as part of this training.
- Looking at your customer journey map – what touch points need adjusting?
- How to manage customer expectations
- Tips on responding to challenging customer interactions
- Tips on how to support your team in these challenging times
Tourism Hope, Cascades & Canyons and AdvantageHOPE are proud to host the following training sessions for our local businesses, free of charge.