Our ideal candidate would have an eye for detail and a personal standard of perfection, in providing a high cleaning standard that enhances our luxury guest experience.  Areas of responsibility include public areas, back of house spaces, general housekeeping inventory and supporting our room attendants in preparing guest rooms.  Our hardworking housekeeping professionals take great pride in ensuring our product shines, and exceed our guests expectations of cleanliness and comfort.  The ideal candidate would bring previous experience in the industry from another hotel or resort, and fully understands quality standards of public area cleanliness and service excellence.  Our award winning team of consummate hospitality professionals take pride in their work and warmly and genuinely engage our guests and fellow colleagues, keeping our workplace productive, professional and fun!

JOB REQUIREMENTS

With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction.  Job responsibilities include, but are not limited to, the following:

• Communicate with internal colleagues to advise and attend all the guest(s) service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate
• Clean and maintain public restrooms, public areas, back-of-house, and other assigned work areas within hotel and its surroundings using approved hotel products and equipment, to hotel housekeeping standard
• Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety
• Provide waste removal and janitorial duties specific to special cleaning projects, as assigned.
• Removes trash collected by room attendants from service areas.
• Deliver towels, toiletries, cribs, roll-away beds and other requested items to the guest rooms.
• Pickup clean linens and refill the par stock of linen on each floor pantry, as required.
• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
• Assist in the cleaning of guest rooms, including changing of sheets and removal of garbage
• Collects soiled linen for laundering.
• Assist in laundry area of hotel, as required.
• Assist other Housekeeping Colleagues with the preparation of guest rooms, as assigned
• Assist room attendants with moving heavy furniture items, as required
• Complete deep cleaning tasks, as assigned such as sweeping, mopping floors and washing windows
• Clean all public areas as required following department standard operating procedures.
• Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
• Report all defects and damage to Housekeeping Management to ensure it is logged and actioned
• Undertake other ad hoc related responsibilities, as required.

Responsibilities & Qualifications

The following is expected for this position:

• Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
• Minimum 2 years previous work experience in a similar capacity is preferred
• Demonstrated understanding of luxury hotel standards of service
• Candidates must have unrestricted availability 

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following:

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals to earn special rewards.
• Celebrate with your fellow Colleagues in team recognition events throughout the year.
• Pursue your ongoing development through courses and learning workshops as part of the Shangri-La Academy
• Pursue your own ongoing development through our education reimbursement program

ABOUT SHANGRI-LA HOTELS AND RESORTS

• Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
• Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
• CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience. 

Salary/Wage

$29.22 + Shangri-La Colleague Perks

Job Application Process

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