Job Description

Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will assist with the daily operations of the Ancient Cedars Spa and is an Assistant Manager level position. This position requires a 2-year commitment.

The Ancient Cedars Spa is our haven of relaxation and well-being, a dedicated space for our guests to unwind and soak in the untouched beauty of the West Coast.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As an Assistant Spa Manager you will:

• Be true to the mission statements of the Inn. Constantly ensure that the standards of Relais & Chateaux, the Forbes standards and Wickaninnish service philosophies are followed.
• Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
• Must assist the Ancient Cedars Spa Manager as they are responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Be the contact person for guests who may require immediate assistance from the Assistant Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.
• Assisting in administering Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Assist in creating, achieving the annual budget for Ancient Cedars Spa.
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Be familiar with the Position Description for the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.

Responsibilities & Qualifications

Our ideal candidate:

• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish staff and managers.
• Superior Human Resources, interpersonal, verbal and written communication skills are required,
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required.
• Must possess the desire to lead a world-class spa team.
• Must be have knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
• Working knowledge of Spa Software, Maestro, Microsoft Word and Excel, and File Maker Pro are assets.
• Must be flexible on shift work and be able to work evenings, weekends and holidays.
• Previous experience as an Esthetician or Spa Practitioner.
• Minimum 2 years’ management experience in a high-end, full-service luxury facility is necessary.
• Ability to make 2-year commitment to position.

Salary/Wage

52, 000

Other Perks/Benefits

https://www.wickinn.com/about-employment/

Job Application Process

In order to apply for this career opportunity, please submit your Resume and Cover Letter by clicking ‘Apply Now’.

By submitting an application you are attesting that the information given is accurate and you give consent to the Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.

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