Job Description

COMMISSIONAIRE

What’s in it for you:
Working in the largest hotel in Vancouver
Aesthetically pleasing environment with a great team

Do you exude enthusiasm for hospitality and a passion for working with a team to deliver world class exceptional customer experiences? If so, explore what we have to offer!

What your day will look like:
As the Commissionaire, did we mention that you are an ambassador for the Hotel? As you greet our guests and make them feel welcome and special you will thank our returning guests for their patronage. You have the art of the conversation down pat and can strike up a conversation with anyone at any time. You will show case your talents as a Commissionaire and know the attractions in the Vancouver Area and promote the hotel outlets and facilities. Everything you and your team does will be to help guests. Your driving skills are impeccable and as a true professional, you ensure that we are meeting Wall Centre Brand Standards. If you have big plans, we have opportunities to match, and we are committed to empower you to be the best that you can be. Come join this fast-paced environment and work with an amazing team, where each day we rise to the occasion!
• Adhere to all policies and procedures set by Wall Centre Hotels.
• Maintain Hotel and Franchise standards by providing a high level of service to arriving and departing hotel guests and visitors.
• Report to Director of Guest Experience and Bell Services leadership.
• Liaise with Safety Services to inform of hotel policy or safety violations, Person of Interest alerts, and all other general updates as requested by Director or Manager of Safety Services.
• Direct and enforce vehicle and pedestrian traffic in the auto court to facilitate safe and efficient traffic flow.
• Issue citations for violations to auto court parking policies.
• Uphold procedural standards for auto court, door hold vehicles, valet vehicles, rideshare drivers, and bus traffic.
• Assist with Bell Services duties as necessary, at discretion of Bell Services leadership.
• Monitor and report cleanliness or maintenance issues in auto court and parkade.
• Work outdoors in all weather conditions year-round.
• Other duties as assigned by Director of Guest Experience and Bell Services leadership.

Your experience and skills include:
• Previous guest service experience preferred.
• Previous security or traffic control experience preferred.
• Must have valid class 5 British Columbia driver’s license and clean drivers abstract.
• Must be able to speak, read and write English. Fluency in additional language(s) an asset.
• Must be able to handle high volume and stressful situations.
• Must be able to work varying shifts – early morning starts, late night finishes.
• Must be able to lift up to 75 lbs. on a regular and continuous basis.
• Must have thorough knowledge of the Hotel services & amenities.
• Must be able to focus on guests’ needs by understanding guest enquiries and providing adequate responses.
• Must be comfortable enforcing Hotel policies.
• Must be a team player, but also able to work individually.

To note:
• Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications

• Previous guest service experience preferred.
• Previous security or traffic control experience preferred.
• Must have valid class 5 British Columbia driver’s license and clean drivers abstract.
• Must be able to speak, read and write English. Fluency in additional language(s) an asset.
• Must be able to handle high volume and stressful situations.
• Must be able to work varying shifts – early morning starts, late night finishes.
• Must be able to lift up to 75 lbs. on a regular and continuous basis.
• Must have thorough knowledge of the Hotel services & amenities.
• Must be able to focus on guests’ needs by understanding guest enquiries and providing adequate responses.
• Must be comfortable enforcing Hotel policies.
• Must be a team player, but also able to work individually.

Salary/Wage

$27.00-$30.05 per hour

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

Apply Now