Community Specialist

• Company: Tourism Kelowna
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 238 Queensway, Kelowna, British Columbia V1Y 6S4
• Job Status: Permanent
• Positions Available: 4

Are you passionate about Kelowna and the Okanagan? Do you enjoy working in a fun, high-energy environment? If so, this may be the position you’ve been looking for!

Tourism Kelowna is searching for vibrant, customer-focused individuals to join its Community & Visitor Engagement team in the position of Community Specialist. Full-time and part-time positions are available. Shifts will vary and may include evenings, weekends, and weekdays. Full-time positions will be 30-40 hours per week and part-time positions will be 10-30 hours per week which will be dependent upon the applicants’ schedule and hours of operation/traffic of the Kelowna Visitor Centre.

The role of the Community Specialist is as follows:

• Promote the destination by selling multiple activity options and ensure exceptional service that converts inquiries into bookings, generates longer stays, increases attraction visitation, increases spending and encourages return visits.
• Continually work to improve the level and quality of service provided to visitors and residents at the downtown visitor centre, Kelowna International Airport Information Kiosk, or with the mobile team.

The successful applicant will have the following key responsibilities:

• Welcome all visitors & residents to the visitor centre or via the mobile visitor centre and determine needs and service them by providing complete and accurate information;
• Maintain a superior level of customer service training and high-level of community knowledge on products, services, and events;
• Answer visitor and community inquires via telephone, email, Simpleview, LiveChat, and other platforms;
• Perform sales, restocking, & monthly inventory count of Tourism Kelowna retail, consignment, and ticket options;

While experience delivering exceptional customer service is a must, specific industry experience is not required as Tourism Kelowna will provide training. The ideal candidate will be outgoing, personable, professional, presentable, and highly motivated. They will be a team player and physically capable of meeting the demands of this position (lifting 10-30 lb. boxes).

A valid class 5 driver's license with a clean driving record is an asset.

• Salary/Wage: $17.50 per hour

To apply, send your resume to: hr@tourismkelowna.com with the subject: Community Specialist Application. Those who wish may also drop an application off in person at the Kelowna Visitor Centre.

Post Date: January 19, 2023 Deadline for Application: February 22, 2023