Community Specialist – Lake Country

• Company: Tourism Kelowna
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: Various locations, Lake Country, British Columbia V1Y 6S4
• Job Status: Contract/Temporary
• Start Date: May 16th, 2022
• End Date: October 17th, 2022
• Positions Available: 2

Are you passionate about Lake Country and the Okanagan? Do
you enjoy working in a fun, high-energy environment? If so, this may be the
position you’ve been looking for!

Tourism Kelowna is searching for vibrant, customer-focused
individuals to join its Community & Visitor Engagement team in the position
of Lake Country Community Specialist. Full-time and part-time positions are
available. Shifts will vary and may include evenings, weekends, and weekdays.
Full-time positions will be 30-40 hours per week and part-time positions will
be 10-30 hours per week which will be dependent upon the applicants’ schedule
and hours of operation/traffic of the mobile visitor centre. 

The role of the Lake Country Community Specialist is as
follows:

·        
Welcome all visitors & residents to the
Mobile Visitor Centre location, determine needs, and service them by providing
complete and accurate information;

·        
Work with Community & Visitor Engagement
team to establish daily equipment and locations of setup for mobile visitor
services;

·        
Operate, set-up, maintain, and take down mobile
visitor servicing equipment daily;

·        
Maintain superior level of customer service
training and high level of community knowledge on products, services, and
events;

·        
Answer visitor and community inquires via telephone,
email, LiveChat, and other platforms;

·        
Complete all daily and weekly tasks as outlined
in the Operations Binder;

·        
Perform sales, restocking, & monthly
inventory count of any retail, consignment, and ticket options;

·        
Update the online events calendar with Lake
Country specific events when possible;

·        
Keep equipment and setup location tidy, clean,
orderly and organized; Keep storage areas organized;

·        
Keep brochures well stocked and organized (will
involve carrying boxes);

·        
Accurately record visitor statistical data in
accordance with Tourism Kelowna and Destination BC specifications;

·        
Behave and dress in a professional manner at all
times wearing the designated uniform & nametag while on shift;

·        
Attend monthly meetings (in-service training,
product knowledge, familiarization tours, site visits);

·        
Develop and maintaining excellent stakeholder
relations while performing visits, call-outs, audits, and brochure orders;

·        
Meet minimum Visitor Centre Network standards as
determined by Destination British Columbia;

·        
Other duties as assigned by Manager, Coordinator,
or Director of Community & Visitor Engagement;

While experience
delivering exceptional customer service is a must, specific industry experience
is not required as Tourism Kelowna will provide training. The ideal candidate
will be outgoing, personable, professional, presentable, and highly motivated.
They will be a team player and physically capable of meeting the demands of
this position (lifting 10-30 lb. boxes).

A valid class 5 driver's license with a clean driving record
is an asset.

• Salary/Wage: $18/hr

To apply, send your cover letter (optional) and resume to:
sydney@tourismkelowna.com with the subject: Lake Country Community Specialist Application.
Those who wish may also drop an application off in person at the Kelowna
Visitor Centre.

Post Date: May 31, 2022 Deadline for Application: May 9, 2022