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JW Marriott Parq Vancouver located at 39 Smithe Street, Vancouver, BC, V6B 0R3 is hiring a Concierge.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: JW Marriott Parq Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Please see job description.
Click the Apply Now button below.APPLY NOW! • CONCIERGE • JW Marriott parq Vancouver & DOUGLAS, Autograph Collection Hotel
Post Date: May 31, 2022 Deadline for Application: July 1, 2022
39 Smithe Street
MARRIOTT is CULTURE, CAREER, LUXURY, LIFESTYLE!
Inspired surroundings require incredible talent! We’re hiring experience maker, doers, movers, shakers and creators to be a part of our amazing properties.
Play, stay, eat, stroll, and meet at parq Vancouver, the internationally renowned destination where leisure and business travelers, entertainers, foodies, art lovers, sports fans, social influencers, and neighborhood locals come together. parq magnifies downtown Vancouver’s entertainment district, boasting over 60,000 square feet of event and conference facilities, an elevated sixth floor park, eight restaurants and lounges, built-in nightlife, and world-¬class gaming. Its central location also provides deluxe levels of comfort in two luxury hotels, including western Canada’s first JW Marriott parq Vancouver, and a first-to-market experience, the DOUGLAS, an Autograph Collection Hotel.
JW Marriott parq Vancouver: A part of Marriott International’s luxury portfolio, JW Marriott is known for delivering sophisticated and warmly authentic service in a comfortable and luxurious atmosphere. Our property brings 329 exquisite guest rooms including 44 one-bedroom suites, 3 presidential suites and a striking 2 floor villa, laden with amenities to accommodate the needs of both business and leisure travellers.
The DOUGLAS, Autograph Collection Hotel masterfully reconnects people and place. 188 thoughtfully appointed rooms and suites have been designed with careful consideration to the needs of the modern traveller, seamlessly introducing nature into an elegant urban environment. Unique in design and thoughtful in spirit, The DOUGLAS reconnects people and place; craft and commerce; a timeless and engaging environment with real-time connectivity.