Custom Groups & Charter Specialist

• Company: Discover Canada Tours
• Job Type: Full Time
• Job Level: Administration
• Job Type: Full Time
• Job Address: 820-1111 Melville Street, Vancouver, British Columbia V6E 3V6
• Job Status: Permanent
• Positions Available: 1

Are you a hard worker who LOVES TO TRAVEL and HAVE FUN? If so, look no further, as a full-service Travel Management company we offer excellent travel perks in addition to a lively and fun office environment with plenty of opportunity for advancement.  

COMPANY OVERVIEW

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.    

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. 

We are looking for passionate people who bring a commitment for excellence and teamwork to join us. 

What we offer:

• Travel on all of our tours and Fams with our activity suppliers

• Discounts on personal travel

• Team events and excursions

• Gym membership

• Working in a small company that is constantly innovating and evolving

• Multi-national team

• Competitive salary and benefits package

• Annual training – be constantly learning

• An open, friendly and energetic work environment where every voice is heard

Reporting to the Product Manager, the Custom Groups & Charter Specialist will be responsible for the developing custom group and charter quotes and providing ongoing support to clients and excellent customer service. The Custom Groups & Charter Specialist will interact effectively with all of our customers and partners and have the ability to respond to inquiries independently, professionally and promptly.  Specific responsibilities include:

Groups Sales

• Lead the Group department including quoting, monthly reporting, booking, invoicing of all leisure and incentive groups for various brands. 

• Collaborate with the Product Manager and Sales department in a strategic growth plan for group sales, including customer service standards, advance sales strategy. 

• Analyze and ensure group tour statistics are kept updated and reported on weekly basis. 

• Be one of the first points of contact for incoming charter and group inquiries. 

• Generate new group business for all divisions by creating exceptional and competitive group proposals based on client requirements and budget. 

• Collaborate with Sales team to ensure partner and account relationship is managed effectively.

• Work with existing clients to assess their needs and present  tour options with the goal of continually increasing the amount of business with them. 

• Manage communications and deliver excellent customer service to all parties in reference to group bookings, serving as point of contact for various clients. 

• Provide information sessions and presentations to clients when necessary.

• Ensure company deadlines, payment collection, and group details are delivered on time according to contract terms.

• Work with the accounting team to collect and document all deposits and payments according to the schedule outlined in the agreement between client and company.

• Troubleshoot any issues that may arise before, during or after the tour, in line with company policy.

• Attend Tradeshows and Fams to increase product knowledge.

Custom Tour Quoting & Product Development 

• Using extensive knowledge of geographical information & suppliers throughout Canada build unique itineraries and packages that will impress customers, in consultation with the Product Manager.

• Using a pricing template and researching similar products set a price that will provide good value to the clients while meeting profit margin targets, in consultation with the Product Manager.

• Work with our graphic designer to develop marketing material for clients.

• Load custom tours into the booking system.

• Create Tour Guide or Driver Guide notes, timings, preferred routes, and specific notes on client preferences and inclusions.

• Update and monitor online booking platforms including CRM, Booking Platforms to ensure we are maximizing the inventory and filling the coach/es.

Assist with projects related to the position as directed by the Manager

Expectations:

• Ability to plan, organize, set priorities and manage processes efficiently on a daily basis

• Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure

• Excellent attention to detail 

• Successfully manage multiple clients and their travel request

• Self motivated and positive, professional approach to customer service

• Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships

Position Attributes: 

• A passion to take full ownership of your position and take opportunities to a new level

• Willingness to go above and beyond

• A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English both written and verbal. 

• A terrific collaborator, able to partner effectively across teams to arrive at the best solutions

• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment

• Enjoy working independently, creative, strategic, loves thinking outside the box

• Self motivated and positive, professional approach to customer service

• Commitment to the company's objectives and value

• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others

• Salary/Wage: Competitive Salary & Benefits Package - To Be Discussed

Requires to apply:

• All required documentation including a visa is required to work in Canada

• This position is located in Vancouver, BC 

• Minimum 1-2 years experience in creating custom tours, charters or products for Canadian Destinations. 

• College diploma or University degree with a focus in Travel & Tourism preferred but not required. 

• To apply email Jennifer@discovercanadatours.com with a cover letter and resume
• Please no phone calls! Resumes without cover letters will not be considered.

Post Date: November 28, 2022 Deadline for Application: November 30, 2022