At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.
We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.
ABOUT THE ROLE
We are looking for an experienced, self-sufficient Customer Experience Specialist to provide our guests with legendary Hospitality before, during and post travels. You will also be responsible for coordinating and creating custom itineraries, upholding the policies and contractual agreements of our itineraries, while also being the main touch-point between Fresh Tracks and our guests.
DIVERSITY, EQUITY, AND INCLUSION
We are an equal opportunity workplace. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.
Only those currently in Canada will be considered for the role.
Officially Great Place to Work® CertifiedTM
Post Date: June 20, 2022
885 West Georgia
Based in downtown Vancouver, we are an energetic and passionate team of like-mind travel enthusiasts who love Canada! We believe in the value of collaboration and the power of sharing ideas. We work hard to deliver the best experience for our customers, but we make it feel like play. And we love to celebrate, a lot.
At Fresh Tracks Canada, we are True Insiders co-creating your Canadian story.
We're a team of Canadian Insiders who love helping visitors have the best experience possible in our great country. We do that by using our insider knowledge and experience to help you plan a Canadian vacation that's personalized to your wishes and needs. Our team is made up of passionate Canadian insiders who provide unparalleled personal service to our guests, before and during the trip. Over the past 25 years, we've built more than 15,000 customized trips for our travellers from around the world.