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Tofino Airport

Customer Service Agent – Cross Trained (Trail Airport)

  • Company: Pacific Coastal Airlines
  • Job Level: Front-line
  • Job Type: Part Time
  • Job Address: 188 Airport Road , Tofino Airport, British Columbia V0R 2Z0
  • Job Status: Permanent
  • Positions Available: 1
Job Description:

Pacific Coastal Airlines is seeking a permanent part-time on call Customer Service Agent (Cross Trained) based in Tofino, British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.

Pacific Coastal Airlines is a privately-owned regional airline operating in both British Columba and Alberta, with our head office at the Vancouver International Airport’s South Terminal. We honour our motto of People Friendly, People First. As an equal opportunity employer, we encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are very proud to give back and to support the communities that we serve.

Job Responsibilities:

  • Check-in passengers, issue boarding passes, verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change and cancel flight reservations
  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe, on-time departure
  • Process cargo shipments
  • Marshall, de-ice and anti-ace aircraft
  • On-load and off-load passenger luggage, cargo, containers/pallets, etc.
  • Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
  • Commitment to providing a safe, stress-free and friendly passenger experience
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Other duties as assigned

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

 

Job Requirements/Qualifications:

Qualifications and Competencies:

  • Experience in customer-facing role
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills with demonstrated ability to have difficult conversations
  • Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
  • Comfortable using computers, credit and debit machines
  • Able to work outdoors during inclement weather conditions
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Must be able to obtain and maintain designated security clearance
  • Capable of lifting up to 70 pounds
  • A valid driver's license
Job Application Process:

Please submit a cover letter and resume with your application by clicking on: https://pacificcoastal.prevueaps.com/jobs/

APPLY NOW! • CUSTOMER SERVICE AGENT – CROSS TRAINED (TRAIL AIRPORT) • Pacific Coastal Airlines

Post Date: July 22, 2022 Deadline for Application: August 15, 2022

Pacific Coastal Airlines

  • Street Address:

    204- 4440 Cowley Crescent

  • Telephone:

    (604) 214-2358

  • Website:

    http://www.pacificcoastal.com

  • About:

    About
    Pacific Coastal Airlines is a privately owned British Columbia-based regional airline operating from Vancouver International Airport’s South Terminal (YVR) that currently flies to 18 airports in British Columbia. We are the sixth-largest airline operating at Vancouver International Airport (YVR) based on total outbound seats, and the third-largest based on take-offs and landings. Connecting to additional destinations along the south coast of British Columbia through its affiliate airline Wilderness Seaplanes, located in Port Hardy on northern Vancouver Island. Pacific Coastal is also the operator of WestJet Link, providing service from its base in Calgary to Cranbrook, Lethbridge, Lloydminster, and Medicine Hat.

    We honour our motto of People Friendly, People First. An equal opportunity employer, we encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are very proud to give back and to support the communities that we serve.

    Safety
    Safety is our first priority. It is embedded in our corporate values and each and every employee at Pacific Coastal Airlines is responsible for safety at all times. We administer a comprehensive internal safety process and fully comply with all Transport Canada rules and regulations.

    Governance
    Pacific Coastal Airlines Ltd. is a privately owned and operated company registered in British Columbia.

    Founder: Daryl Smith

    President: Quentin Smith
    Vice President, Finance: Zahra Kawa
    Vice President, Airports: Laura Nadin-Young
    Vice President, Maintenance: Ron Karger
    Vice President, Commercial: Johnathan Richardson
    Administration
    Phone: 604-214-2358 then option #6

    Pacific Coastal Airlines Head Office
    4980 Cowley Crescent,
    Richmond, B.C. V7B 1C1

    Pacific Coastal Airlines Tax Registration #121386296 RT0001

    Aircraft
    We operate a mixed fleet of aircraft perfectly suited to the unique flying conditions in British Columbia.

    Community Support & Sponsorship
    Pacific Coastal Airlines is proud to be part a part of the communities we serve. Our commitment includes support for various local charities and organizations throughout the year. If you would like us to consider being a donor, or sponsor of an event in your community, please take a moment to review our Community Support page.

    Annual Memorial Charity Golf Tournament
    Pacific Coastal has hosted its Annual Memorial Charity Golf Tournament for many years, with golfers and sponsors coming from across Canada to help raise funds for two important B.C. – based charities.

    Awards & Recognition
    Pacific Coastal has received numerous awards and recognition from various organizations over the years. Some of the most recent include, but are not limited to:

    Orphaned Wildlife Rehabilitation Society – special recognition 2014
    BC SPCA Caring Company of the Year Award (2013)
    Queen Elizabeth II Diamond Jubilee Medallion (President Quentin Smith) for long term support of Special Olympics BC (2013)
    Hope Air Philanthropist of the Year Award (Quentin Smith) 2013
    Richmond Chamber of Commerce Business Leadership Award (President Quentin Smith) 2013
    Vancouver Aquarium’s Marine Mammal Rescue Centre – special recognition (2011)
    History
    Pacific Coastal Airlines was founded by Daryl Smith nearly forty years ago. The truck logger in Bella Coola, a small community on the central coast of British Columbia, decided to get a pilot’s license and purchased a small seaplane to make it easier to get in and out of remote camps. Some friends chipped in for fuel to tag along and thus began the adventure that led to Pacific Coastal Airlines.

    Daryl earned his reputation through forty-two years of aviation experience as a pilot and owner of several regional carriers during the most significant era of aviation history in the province. That legacy of dedication and hard work continues with his son, President Quentin Smith , intimately involved in all aspects of the aviation business started by their father. A legendary figure in British Columbia aviation, Daryl has received numerous awards and accolades from his peers and industry associations alike.

    Tale of the Tails
    A British Columbia based company, we owe our existence to the people and the many communities we serve. We wanted our brand to reflect that, but when the subject of plane tail artwork came up we found it difficult to sum up all that is B.C. in a single image. When the artist asked us to choose from one of the several icons, we just smiled and said “We’ll take ‘em all”, so each of our tails has a unique story to tell.

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