Event Services Supervisor

• Company: Hyatt Regency Vancouver
• Job Type: Full Time
• Job Level: Supervisory
• Job Type: Full Time
• Job Address: 655 Burrard Street, Vancouver, British Columbia V6C 2R7
• Job Status: Permanent
• Positions Available: 1

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.  Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development 

Hyatt Regency Vancouver is seeking a dedicated, hardworking, customer service focused individual to join the Event Services team as Regular Supervisor (Captain) who is available to work various shifts including weekends and holidays.

The Event Services Supervisor is responsible for making the function space visually appealing and presenting the menu offering for the event.  This may include linen and table setting, food station design, and beverage service.  Other duties include oversight of the general banquet preparation, room refreshes, and maintaining a sanitary environment.  This person may assist in scheduling required staff for banquet functions.

Other responsibilities include:

• Ability to run banquet functions from start to finish
• Coordinate with other departments (Culinary, Events, Stewarding, Sales, Outlets and Rooms) in regards to functions
• Supervise and direct Event Services Servers and Convention Services Associates
• Conduct pre and post inspections of event rooms
• Prepare requisitions, bills, maintenance reports, closing shift and payroll
• Conduct pre-service meetings and check in conversations with associates
• Prepare and plan accordingly, resetting the event space accordingly
• Coaching and counseling employees to reflect Hyatt service standards and procedures
• Provide guidance to Event Services associates on the floor
• The position is a key component in achieving high scores in overall event phase satisfaction

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

You are more than welcome.

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• At least 2 years' experience in food and beverage industry, preferably with experience in Events / Banquets
• Must have experience and proven ability to manage associates
• Must have the availability and flexibility to work various shifts including weekends and holidays (morning, afternoon and evening)
• Experience in a unionized environment considered an asset
• Must have Serving it Right certificate
• Must have Food Safe certificate
• Must have previous customer service experience
• Must have strong customer service skills
• Must possess excellent organizational skills
• Must be able to prioritize different tasks
• Must have excellent time management skills
• Must have strong leadership skills with the ability to coach, train and motivate a diverse group of individuals
• Must have the ability to make logical decisions
• Must be able to communicate in professional manner with all levels of the organization
• Must have good computer skills

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent lifting, pushing, pulling and carrying a moderate amount of weight
• Occasional kneeling and bending
• Occasional ascending or descending stairs and ramps 

Post Date: June 28, 2022 Deadline for Application: July 1, 2022