Food & Beverage Assistant Manager

• Company: Sun Peaks Grand Hotel and Conference Centre
• Job Type: Full Time
• Job Level: Management
• Job Type: Full Time
• Job Address: 3240 Village Way, Sun Peaks, British Columbia V0E 5N0
• Job Status: Permanent
• Positions Available: 1

Role Proposition: Mantles Restaurant & Lounge, located in the lower lobby of the Sun Peaks Grand and the heart of the village core, welcomes hotel guests and visitors to Sun Peaks Resort and the local community. We are looking to hire a Food & Beverage Assistant Manager, a seasoned hospitality enthusiast with a taste for mountain adventures, to complement our existing team and to play a vital role in creating positive experiences for our guests while guiding the restaurant operation. The Food & Beverage Assistant Manager is responsible for the day-to-day operation, directing the front-of-house team and working alongside the culinary team to ensure an exceptional guest experience is delivered and maintained while also caring for, supporting, and nurturing positive workplace culture. The candidate best suited to the operation is an accomplished communicator, who drives the guest experience, is passionate about food, drink, wine, and service, will work to assist the Restaurant Manager with tasks such as scheduling, inventory, and ordering, and is compliant with Health & Safety. Most of all thrive in the mountains and all they have to offer. As part of the team here at the Sun Peaks Grand, successful candidates can expect a workplace culture to be proud of and benefits such as free access to skiing and snowboarding in the winter and golfing, biking, and hiking in the summer. The Food & Beverage team within the hotel is dedicated to coaching and developing its employees to further progress their goals within Sun Peaks and to take with them into their future. If this sounds like the ideal working environment, fill out an application to work, live and play where you belong.

Accountabilities for the Role:

Service/Operations:

• Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner.
  • Supervises food orders and ensures delivery of food & drinks and guest bills are brought in a timely manner
  • Ensures all checklists, requisitions and proper opening and closing duties are completed
  • Ensures Health & Safety Regulations are always adhered to
  • Assists in any F&B Department Outlet as business volumes dictate
• Takes sections and waits on tables as needed based on business volumes
• Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
• Negotiates with the banquets/catering teams for use of conference spaces as needed
• Negotiates with food & beverage suppliers to ensure the restaurant can operate at full service

Guest Experience:

• Champions guest resolution using established SPG Standards of Service
• Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
• Drives customer loyalty by building individual connections with guests
• Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
• Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers
• Resolves guest complaints and ensures health and safety regulations are being followed

Team Commitment & Collaboration:

• Actively participates as part of the food & beverage hiring team while following SPG hiring processes, including screening, interviewing and reference checks
• Assists the F&B Managers in training Bartenders, Servers, and Jr Servers on F&B operations
• Supervises the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
• Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
• Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
• Ensures team members have current knowledge of menu offerings and pricing
• Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
• Assists in emergency situations, making prompt decisions in the best interest of the guest and the Hotel

Ideal Candidate:

• 1-2 Years of supervisory experience
• Serving it Right Certification
• Micros POS system experience
• Excellent food and wine knowledge
• Ability to work as a team as well as independently
• Strong attention to detail
• Ability to motivate and support a team in a fast-paced environment, creating an innovative culture
• Passion for guest service and the proven ability to consistently anticipate guest needs
• Excellent organization and time management skills with the ability to multi-task

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

A sneak-peak into some of the perks and benefits our Full-Time employees enjoy:

• Full access Winter/Summer Season Lift, Trail and Golf passes
• 3 weeks of paid vacation
• Dining discounts within our hotel & resort outlets
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
• Participation in the RRSP and matching DPSP programs
• Retail discounts in Resort owned outlets
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

Every year we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal opportunity employer, we encourage applications from all qualified individuals.

Post Date: January 17, 2023