Front Desk Agent
Shearwater Resort & Marina is proudly owned and operated by the Heiltsuk First Nation. The Front Office Agent joining our tight knit team of professionals will be seeking a quality of life where both work and play intertwine in a balanced and inclusive manner. Fostering a strong, healthy and sustainable lifestyle through actions and behaviours that contribute to reconciliation is important to each member of the Shearwater Resort & Marina team.
About the Front Office Agent Position:
Displays warm hospitality with guests and fellow employees reflecting the values of the Heiltsuk First Nation in all interactions.
Excellent customer service skills, with the ability to anticipate guest needs
Manage reservations and accurately provide inventory on a daily basis
Answer telephone calls and respond to inquiries and bookings
Attend to check-ins/check-outs
Attend to concierge services
Tend to house-keeping and room preparation if and when needed
Maximize hotel revenue opportunities through rate and room type management
Knowledgeable in all aspects of the resort to answering questions = acting as an ambassador for the area
Ability to make sensible decisions when confronted with problems
Maintain a professional attitude, and be creative in attending to guest requests
Completes other duties through the resort as assigned and as business levels demand
A keen eye for detail
Working well with people and enjoying the daily interaction with guests
Anticipating guest needs
- send in resume
- attend a phone call
- attend a zoom interview
- provide 3 supervisory referencesAPPLY NOW! • FRONT DESK AGENT • Shearwater Resort LLP
Post Date: March 31, 2022 Deadline for Application: April 15, 2022
Shearwater Resort & Marina is proudly owned and operated by the Heiltsuk First Nation. The resort is a popular destination and also the central hub for mariners heading to and from Alaska or Haida Gwaii via the Inside Passage. The resort and community are known for their adventurous coastal lifestyle, friendly hospitality, and world-class natural landscapes.