Front Desk Agent

• Company: RCR INC
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 5339 Ski Hill Road, Fernie, British Columbia V0B 1M6
• Job Status: Permanent
• Start Date: April 1st, 2022
• End Date: October 21st, 2022
• Positions Available: 3

Position:                                              Front Desk Agent

Department:                                        Front Office, Lizard Creek Lodge & Fernie Slopeside Lodge

Location:                                             Fernie Alpine Resort

Reporting to:                                       Front Office Manager

Availability:                                         SEASONAL AND YEAR ROUND

Lizard Creek Lodge and Fernie Slopeside Lodge are looking to fill the position of Front Desk Agent, serving the hotels at Fernie Alpine Resort by working a variety of AM, PM and occasionally Night Audit shifts across both properties. Reporting to the Front Office Manager, the ideal candidate will display professionalism, possess strong interpersonal and communication skills, be able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences.  Some of the responsibilities of the position include, but are not limited to:

 Duties:

• Ensure a comfortable and friendly atmosphere for both guests and staff
• Seek out and act upon opportunities to assist guests
• Complete hotel reservations, maintaining hotel booking and cancellation policies
• Complete guest check-in & check-out processes
• Respond to guest communication and transfer calls
• Assist guests in a polite and timely manner regarding all hotel and resort services
• Review daily Front Office operations including guest accounts
• Perform the day end process for the hotel and set up the following day
• Identify and communicate opportunities to create exceptional guest experiences
• Abide by RCR and Hotel policies, Employee Handbook guidelines and Safety Management Program
• Other tasks as requested by Management
• Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• Know and follow all safe work procedures included in the Safety Management Program
• Know and comply with all expectations of the Injury Management/Return-to-Work Programs
• To perform other tasks and duties that are applicable

Qualifications:

• Excellent communication and interpersonal skills
• Strong computer skills
• Previous experience in a similar role preferred

• Salary/Wage: TBD

Offering Full time & Part time hours.

Role requires flexibility to meet varying business demands.

Please let us know if you need accommodation.

Attractive Resort Team Benefits!

RCR offers industry competitive compensation and benefits in a great working environment. We are an equal opportunity employer and look forward to hearing from all qualified applicants. If you are interested in this experience, please email your resume and cover letter to the attention of:

Andrew Wilhelm, Hotel General Manager

https://skircr.startdate.ca/#/

https://skifernie.com/careers/

Safety is No Accident

We are committed to an Occupational Health & Safety Program that protects all our employees and guests.  Respect of, and active participation in resort protocols by all employees and visitors every day is necessary for the safety excellence that is expected.

Post Date: May 27, 2022 Deadline for Application: June 30, 2022