Front Desk Agent

• Company: Summit Lodge Boutique Hotel
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 4359 Main Street, Whistler, British Columbia V0N 1B4
• Job Status: Permanent
• Positions Available: 2

About us:

Summit Lodge Boutique Hotel is a Top 10 Hotel in Canada as reviewed by TripAdvisor, 2021. We’re a family-feel team that loves to work and play together. We’re now hiring Front Desk Agents as our team moves forward in expanding globally.

Our dedication and sincerity to our guests are what enables us to achieve brand loyalty and admiration. In our service, we use our personalities and bring out our values – selflessness, trustworthiness, approachability and playfulness – to our guest experience.

As a team, we connect with each other and encourage one another to curate experiences for ourselves, one another, and our guests. We nurture growth and encourage the best of each other’s individual personalities to shine through to each other and our guests.

Responsibilities:

• Process guest arrivals and departures, including all necessary payments 
• Coordinate room assignments and pre-arrival packages
• Help solve problems and answer any questions guests may have
• Make the best personal recommendations for activities and restaurants
• Answer the phone, directing calls and taking reservations
• Arrange transportation for guests
• Communicate with housekeeping and maintenance daily

Benefits:

• Work with likeminded people who share your love of mountain lifestyle
• Varied shift pattern to help maximize your free time
• Friends and family hotel discount
• Travel allowance for employees outside of Whistler
• Extended Health Care and Employee Assistance Program
• Wellness benefit (ex. ski pass, gym membership, sport equipment, etc.)
• RRSP matching
• Staff housing available

• Secondary school diploma
• Training in tourism or hotel management is an asset
• Excellent communication and customer service skills
• Top-of-the-line organizational skills
• Strong computer skills including experience with MS Office, Google Suite, and POS systems
• Ability to handle multiple tasks
• Ability to work as part of a team
• Able to work mornings, nights, weekends and statutory holidays
• A sense of humour and a love for dogs

• Salary/Wage: $19/hour starting

Post Date: June 7, 2022 Deadline for Application: June 15, 2022