Front Desk Agent – Emerald Lake Lodge

• Company: Canadian Rocky Mountain Resorts
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 1 Emerald Lake Lodge Road, Field, British Columbia T1L 1B3
• Job Status: Permanent
• Positions Available: 2

Looking for an amazing place to work and play in the Canadian Rockies? Come join our family! Emerald Lake Lodge in Field, British Columbia is looking for Front Desk Agents. Subsidized staff accommodations, meal plan, career growth opportunities and lots of other perks such as staff events and activities, lodge and restaurant discounts and more.  

Duties and Responsibilities:

• Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
• Book room reservations, both over the phone and at the Front Desk.
• Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
• Welcome guests to the Lodge and provide an efficient check in experience.
• Provide guests with accurate and relevant information about the Lodge, local area and attractions.
• Book tours, activities and restaurant reservations for guests.
• Handle guest requests during their stay to ensure maximum guest satisfaction.
• Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
• Check out guests, providing accurate billing information and correctly processing payments.
• Provide an accurate cash-out report at the end of each shift.
• Other duties as required.
• On the job training is provided, with ongoing opportunities for learning and development.

Work Environment:

• Front Desk shifts are typically 7am-3pm, 3pm -11pm, 
• Schedules are based on a five day work week, but must be flexible depending on business levels.
• On the job training is provided, with ongoing opportunities for learning and development.

• Excellent interpersonal and communication skills.
• A passion for customer service; previous experience is an asset.
• Highly organized and detail oriented, with the ability to multitask.
• Experience with Opera PMS, Microsoft Office and Outlook is an asset.
• Previous hotel experience preferred.

• Salary/Wage: 17.00 per hour

Please email your resume by clicking on the Apply Now button below.

Post Date: July 20, 2022 Deadline for Application: June 30, 2022