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Vancouver

Front of House Manager

  • Company: Theatre Under the Stars
  • Job Level: Supervisory
  • Job Type: Full Time
  • Job Address: Stanley Park, Vancouver, V6G 3E2
  • Job Status: Contract/Temporary
  • Start Date: June 26th, 2023
  • End Date: August 26th, 2023
  • Positions Available: 1
Job Description:

Position Overview:
Reporting to the General Manager, the Front of House Manager is responsible for the smooth operation of the lobby and seating area during the run of the show. The FOH Manager welcomes our patrons and oversees their safety and well-being before, during and immediately after the show. They lead our volunteer customer service team of ushers, baristas, bartenders, and ticket takers ensuring a positive experience for our patrons and volunteers alike. This position will be full time from July 2nd until August 27th, with training starting late June.

Responsibilities:

  • Delivering superior customer service to our patrons in collaboration with the Box Office Supervisor
  • Effectively managing FOH Volunteers (ushers, ticket takers, greeters, baristas, bartenders, etc)
  • Holding a pre-show meeting with volunteer FOH team to facilitate team spirit and update volunteers on the evening
  • Work with Volunteer Coordinator to enhance and execute TUTS’ volunteer recognition program
  • Instructing volunteers on their duties
  • Monitoring and reporting adequate levels of materials and supplies
  • Ensuring the safety of patrons, volunteers and staff through the proper implementation and enforcement of emergency procedures
  • Liaising with on-site food service contractors regarding integration of operations
  • Preparing FOH nightly report including patron feedback and any incidents occurring throughout the evening
  • Ensuring cleanliness of lobby and seating areas
  • Handing over house to stage manager, keeping to scheduled time
  • Other duties as required
Job Requirements/Qualifications:

Minimum Qualifications:

  • Previous experience in Front of House management and/or theatre production is an asset.
  • Excellent communication skills
  • Ability to motivate, delegate and supervise effectively
  • Experience working with volunteers and dynamic personalities
  • Able to use Word and Excel
  • Extremely personable and friendly with excellent common sense and manners
  • Passion for the arts and customer service
Recommended Training:

  • Salary/Wage: $17.50
Job Application Process:

Please visit our website at www.tuts.ca/join_our_team and upload your Cover Letter and resume.

APPLY NOW! • FRONT OF HOUSE MANAGER • Theatre Under the Stars

Post Date: March 14, 2023 Deadline for Application: March 31, 2023

Theatre Under the Stars

  • Street Address:

    Stanley Park

  • Telephone:

    (604) 734-1917

  • Website:

    https://www.tuts.ca/

  • About:

    Theatre Under the Stars Musical Society (TUTS) is non-profit professional/volunteer hybrid arts producer with a mandate to present quality family entertainment in the form of full-scale musical theatre productions and provide training opportunities in performance and production to community members and aspiring professionals. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production and venue operations. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with an average attendance of approximately 40,000 patrons per year.

    The 2020 Summer Season at Theatre Under the Stars continues the tradition of an open-air musical theatre with the productions to be announced, running in repertory from July 4th to August 29th.

  • Map: