Front Office Host (Overnight)

• Company: Hyatt Regency Vancouver
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 655 Burrard Street, Vancouver, British Columbia V6C 2R7
• Job Status: Permanent
• Positions Available: 1

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.  Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development 

Hyatt Regency Vancouver is in search of a dedicated, customer service oriented individual to join the Front Office team as a Host (Overnight).

The Overnight Host is responsible for the oversight of specific night audit duties as well as overseeing the Front Office during the overnight shift. They will perform the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires or incidents.  

Starting wage for this position is $21.20 per hour, after 6 months wage is $24.74 per hour, after 1 year wage is $28.27 per hour.

This position will be scheduled from 11:00pm to 7:30am (graveyard shifts). Must be able to work various days including weekends and holidays.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

You are more than welcome.

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

QUALIFICATIONS

• Must have a true desire to satisfy the needs of others in a fast paced environment
• Must be able to work graveyard shifts, various days including weekends and holidays (11:00PM to 7:30AM shifts) as required by business needs
• Must possess refined and professional verbal and written communication skills
• Must be able to multi-task and prioritize
• Previous experience in Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Must have previous cash handling experience
• Must have previous customer service experience
• Knowledge of basic math skills required
• Must be able to perform duties with minimal supervision
• Must be very detail oriented
• Knowledge of a second language is an asset

Physical Aspects of Position (include but are not limited to): 

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps 

Post Date: June 1, 2022 Deadline for Application: July 31, 2022