Full time Front Desk/ Guest Services Supervisor for the Summer 2023 Season

• Company: Heather Mountain Lodge
• Job Type: Full Time
• Job Level: Administration
• Job Type: Full Time
• Job Address: 611 - 10th Avenue North, Golden, British Columbia V0A 1H0
• Job Status: Contract/Temporary, Seasonal
• Start Date: June 1st, 2023
• End Date: September 23rd, 2023
• Positions Available: 1

We are a privately run company, operating a hospitality and heli-skiing business, located outside of Golden, BC. We deliver Best Day Ever experiences through our companies Heather Mountain Lodge and Great Canadian Heli-Skiing, who have been a part of the Golden community for over 25 years. Our companies are operated using the Entrepreneurial Operating System® to encourage focus, discipline, and accountability in our team. 

Our Core Purpose is to inspire our guests to live adventurous lives, by creating and celebrating Best Day Evers.

Our Core Target is to create 10,000 Best Day Ever experiences by 2028.

Our company cultural Core Values include:

• OWN IT. This is your life; own it and grow it. (Self-Accountability)

• SEEK GREATNESS. It’s about being better, not bigger. (Commitment to Excellence)

• GO DEEP. Invest in creating long-term relationships. (Build Trust)

• ELEVATE. Set others up for success. (Empower)

• BE WILD. Feed your soul. (Quality of Life)

Our incredible location based on the doorstep of Glacier National Park gives our team and guests spectacular access to all the beauty and wonders the mountains have to offer. Acting as a much needed rest stop for travelers, or a magical wedding venue in our summer operations or a cozy lodge to house our heli-skiing guests in our winter operations, we pride ourselves in facilitating meaningful and memorable moments for all.  We are so fortunate to be a part of the amazing small mountain town community of Golden, British Columbia. Our boutique lodge will not only offer you the opportunity to build meaningful connections with  our amazing team as well as guests, but will also provide unbeatable access to enjoy all the adventures we have in our own backyard. If this speaks to your passions and skill set, please send us your resume!

POSITION OVERVIEW:

• Organize and motivate a team of up to 4 to achieve all Front Desk/ Guest Services goals within the lodge and rooms.

• Work with the Guest Services team to ensure strong customer relations and high standards of service are being upheld throughout the lodge, and staff accommodations.

• Ensure all staff performing Guest Services functions are trained and supported in understanding the expectations of technique, quality, efficiency and safety.

• Responsible for retail inventory tracking and communicating with the General Operations Manager when applicable.

• Ensuring compliance with quality and financial standards including Keys, Safe and Cash Handling policies are being executed

• Administers and enforces all company personnel and operating policies/procedures including emergency plans.

• Responsible for inventory yield management, guest relationships and reservations.

• Maintains positive and productive communication with other departments, including Housekeeping, Food & Beverage and Guiding, to ensure seamless customer service

• Exercises good leadership skills, sound decisions, delegation of duties, fair treatment of employees; motivates and sets standards by example.

• Responsible for the development and execution of organizational systems for all guest services areas, storage, and equipment. 

• Oversee that all scheduled and unexpected tasks are completed on a daily basis.

• Support General Operations Manager in ensuring all guest facing areas are held the highest standard of service

• Continuously seek and make improvements to the overall Guest Services functions.

• Attend weekly L10 and Same Page meetings on behalf of the Guest Services Team.

• Special projects as outlined by the General Operations Manager.

• Support the core values of the organization.

WHY WORK FOR US?

• Room and board is included for successful applicant 

• Work within a team environment where each individual is valued and respected. Our passionate leadership team is invested in building trust in our organization and elevating staff to do their very best each and every day.

• Heather Mountain Lodge is home to a large number of our seasonal staff. Our location just off of highway 1 allows staff to choose between utilizing the staff accommodation for the season or commuting from the town of Golden.

• Every team member is encouraged to prioritize a healthy work life balance while following our core value of “Being Wild”. Management encourages team members to achieve this by enjoying all of the amenities the lodge has to offer, including our employee lounge area with a bouldering wall and our wood burning sauna.

• Our Lodge sits on the doorstep of Glacier National Park which provides staff easy access to some of the worlds best touring/hiking terrain the mountains have to offer. As our Lodge is based right off of Highway 1, staff can enjoy the lodge life while still having access to the town of Golden in their off time to enjoy a dinner in town or a movie night at the theater!  

• Opportunity for growth within the organization

Check out our team page at https://heathermountainlodge.com/join-the-team/

Starting Wage and Compensation:

• $22 per hour 

• Hourly based share of Heather Mountain Lodge Tip Pool 

• Housing is a shared room with 1 other employee and shared washroom with up to 4 employees

Term: June 1st 2023 to September 23rd 2023

Location: Heather Mountain Lodge is located 45 minutes west of Golden, BC and 75 minutes east of Revelstoke, BC Google Maps Location

• Front Desk/Guest Services experience in a hotel preferred

• Supervisory/Management experience preferred

• Retail experience is an asset

• Previous experience with Opera Cloud, Property Management System is an asset

• Strong computer skills, ex; Gmail, Google docs and sheets, Monday.com, Sales Force

• First Aid certification is an asset 

• Positive attitude and willingness to learn

• Strong solution based thinking ability

• Understanding of yield management and lodge/resort financials

• Strong reporting and analysis skills.

• Strong verbal and written communication skills.

• Demonstrated ability to work under pressure

• Strong leadership skills with ability to coach, mentor, train and support staff

• Ability to lift items up to 50 lbs.

• Willingness to be flexible with scheduling

• Excellent teamwork and communication skills

• Strong Time Management Skills

• Highly organized, results oriented and excellent troubleshooting skills

• Able to maintain a positive and objective outlook in challenging situation

• Ability to lead by example while displaying a high standard of performance

• Visa Requirements: Must be legally eligible to work in Canada

• Salary/Wage: $22 per hour

To apply please follow the link listed below and fill out the online application.

https://forms.monday.com/forms/b08705769515ce14f8e34a5b8c443146?r=use1

Post Date: March 14, 2023 Deadline for Application: May 15, 2023