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JW Marriott Parq Vancouver located at 39 Smithe Street, Vancouver, BC, V6B 0R3 is hiring a Group Housing Coordinator
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: JW Marriott Parq Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Please see job description
Click the Apply Now button below.APPLY NOW! • GROUP HOUSING COORDINATOR • JW Marriott parq Vancouver & DOUGLAS, Autograph Collection Hotel
Post Date: May 31, 2022 Deadline for Application: June 30, 2022
39 Smithe Street
MARRIOTT is CULTURE, CAREER, LUXURY, LIFESTYLE!
Inspired surroundings require incredible talent! We’re hiring experience maker, doers, movers, shakers and creators to be a part of our amazing properties.
Play, stay, eat, stroll, and meet at parq Vancouver, the internationally renowned destination where leisure and business travelers, entertainers, foodies, art lovers, sports fans, social influencers, and neighborhood locals come together. parq magnifies downtown Vancouver’s entertainment district, boasting over 60,000 square feet of event and conference facilities, an elevated sixth floor park, eight restaurants and lounges, built-in nightlife, and world-¬class gaming. Its central location also provides deluxe levels of comfort in two luxury hotels, including western Canada’s first JW Marriott parq Vancouver, and a first-to-market experience, the DOUGLAS, an Autograph Collection Hotel.
JW Marriott parq Vancouver: A part of Marriott International’s luxury portfolio, JW Marriott is known for delivering sophisticated and warmly authentic service in a comfortable and luxurious atmosphere. Our property brings 329 exquisite guest rooms including 44 one-bedroom suites, 3 presidential suites and a striking 2 floor villa, laden with amenities to accommodate the needs of both business and leisure travellers.
The DOUGLAS, Autograph Collection Hotel masterfully reconnects people and place. 188 thoughtfully appointed rooms and suites have been designed with careful consideration to the needs of the modern traveller, seamlessly introducing nature into an elegant urban environment. Unique in design and thoughtful in spirit, The DOUGLAS reconnects people and place; craft and commerce; a timeless and engaging environment with real-time connectivity.