Guest Service Agent

• Company: Basecamp Property Management Ltd.
• Job Type: Part Time
• Job Level: Front-line
• Job Type: Part Time
• Job Address: 801 9th St N, Golden, British Columbia V0A 1H2
• Job Status: Permanent
• Positions Available: 1

Guest Service AgentBasecamp Golden Lodge, British Columbia About BasecampBasecamp Resorts is a rapidly growing boutique chain of hotels based in Canmore and Banff, Alberta and Revelstoke and Golden British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains. Position Overview We require a full-time or Part-time housekeeper/Guest Service Agent that will make sure all rooms are guest ready. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment.Salary: $17.00-$19.00 per hourPart-time Key Responsibilities Guest Service Agent: 

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Answer phones and reroute them to the appropriate person/property. 

Skills and Experience:

• Ability to work with little supervision and maintain a high level of performance.
• Customer-oriented and friendly.
• Prioritization and time management skills.
• Working quickly without compromising quality.

 Requirements

• Proven experience as a Cleaner or Housekeeper is an asset
• Please submit a cover letter and resume.

 Why Work for Us? 

• We offer staff accommodation.
• We have a health benefits plan.
• Family and Friends discount at Basecamp.
• Employee discount at all Basecamp Properties.
• We offer competitive wages.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

 COVID-19 considerations:Please note that Basecamp Property Management Ltd. is a fully vaccinated workplace, all employees must be fully vaccinated or have a medical exemption.

• Salary/Wage: $17-$19

Email Laure Wanlin at laure@basecampresorts.com or visit 10657.

Post Date: June 2, 2022 Deadline for Application: June 20, 2022