Guest Service Agent (Front Desk)

• Company: Summerland Waterfront Resort and Spa
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 10311 Lakeshore Drive South, Summerland, British Columbia V0H 1Z1
• Job Status: Seasonal
• Start Date: May 1st, 2023
• End Date: October 16th, 2023
• Positions Available: Multiple

IS MAKING SOMEONE’S DAY YOUR THING?
Do you enjoy seeing others smile because of something that you have done? 
Have you been told you are a wizard at multi-tasking and problem-solving?

You BELONG at the Front Desk of the Summerland Waterfront Resort & Spa. 

The Guest Service Agent’s (GSA) primary responsibility is to provide personalized, professional, and friendly service that exceeds our guest’s expectations.

We have a great team, strong wages, and happy guests, and are searching for people who share our commitment to exceptional service. This is a part-time position to start and could grow to become a permanent, full-time member of the team.  This position will require days, swing shifts, and weekends. 

There are three key areas of responsibility for this position:

1. Guest Services
   1. Ensure exceptional service delivery to guests
   2. Respond to guest requests and act like a concierge
   3. Conflict resolution and service recovery
   4. Ensure a safe, organized workspace
2. Property Management System- RoomKey (RSI)

2. 1. Make and manage reservations
   2. Check guests in and out
   3. Accept and process payments/refunds
   4. Trouble-shooting
3. Act as Communication Hub for colleagues, partners, and vendors

1. Integrity, strong leadership and problem-solving skills
2. Mature and polished personal presentation
3. Must be physically able to stand for long periods of time, move heavy items
4. A sincere desire to provide the best possible service to our guests, clients and customers
5. Ability to multi-task and take initiative
6. Computer literacy and experience in Property Management Systems, Word, Excel, Outlook/Gmail.
7. Experience in a hospitality setting is ideal; experience in a related field would be considered.

• Salary/Wage: $18 plus discounts at Bistro, Boat Rentals and Spa

 Email Lisa at agm@summerlandresorthotel.com with a cover letter and a resume. 

Summerland Waterfront Resort and Spa will only consider those candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit.

Summerland Waterfront Resort and Spa is not able to sponsor international applicants.

 We thank all applicants for their time and interest. Only those selected for interview will be contacted. 

Post Date: March 6, 2023 Deadline for Application: March 10, 2023