Guest Services Agent

• Company: Hotel Grand Pacific
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 463 Belleville St, Victoria, British Columbia V8V 1X3
• Job Status: Permanent
• Positions Available: 1

The Hotel Grand Pacific is looking to add a Guest Services Agent to the team. A proud member of the Preferred Hotels and Resorts collection, our luxury property is located on Victoria’s beautiful inner harbour in the heart of the city’s tourist zone. The chosen candidate will use their friendly personality and exceptional customer service skills to help operate and maintain an efficient front desk.

This is an excellent opportunity for anyone with previous hotel experience looking to join a large, full-service property.

Description of Duties:

·      Organize and maintain an effective front desk area

·      Maximize hotel occupancy and average daily rate

·      Provide five-star service to guests

·      Accurately collect and record information

·      Perform accurate and efficient accounting procedures

·      Protect guest privacy

·      Ensure guest satisfaction and overall positive experience

Why Choose Us?

·         Friendly community environment

·         Discounted employee parking

·         Discounted gym membership

·         Excellent employee meal program

·         Food discounts in both our Café and Pacific Restaurant

·         Friends and family hotel rate

·         Employee discount available at other Preferred Hotels

·         Other industry discounts

·         Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)

·         Employee recognition & referral program

·         Treat days, employee events and an annual employee party

·         We are an equal opportunities employer and value diversity and inclusion in our team

·         We support the professional growth of our employees through use of internal job postings.

·      At least 1 year of front desk or reservation experience in a 4-star or luxury full service hotel property

·      Previous experience with Opera PMS  

·      Post-secondary training in Hospitality/Tourism Management is an asset

·      Professional, welcoming, enthusiastic, and conscientious attitude

·      Exceptional attention to detail

·      Clear and effective verbal & written communication skills

·      Proven accounting skills (experience handling cash transactions)

·      Second language is an asset

·      Available to work more than 30 hours per week

·      Available for evening and weekend shifts as required

• Salary/Wage: 22.51/hr

Interview plus two professional references

Post Date: August 5, 2022 Deadline for Application: August 31, 2022