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Vancouver

Guest Services Agent

  • Company: Prince of Whales, Whale & Marine Wildlife Adventures - Vancouver
  • Job Level: Front-line
  • Job Type: Full Time
  • Job Address: 1666 Duranleau St., Vancouver, V6H 3S2
  • Job Status: Seasonal
  • Start Date: April 17th, 2023
  • End Date: September 30th, 2023
  • Positions Available: 3
Job Description:

You are the face of the brand and first point of contact for each of our guests. Your approach must be timely, friendly, and professional as you play an integral role in informing guest’s first impressions of the company. Whether in person or over the phone, you will guide each guest through their entire pre and post purchase experience.

It is important that you are able to identify all of the touch points that make up the entire experience at Prince of Whales. Your performance will be measured by your ability to leverage personal stories and experiences with the brand to convert potential guests into life-long customers. We take pride in the level of service that we have been able to uphold over the last 25 years+ and it is important to us that you share this value. 

Primary Responsibilities:

  1. Maintains up to date product knowledge on all Prince of Whales, SeaVancouver, and North Island Kayak Tours

  2. Selling tours and making reservations in person, via email, and over the phone

  3. Checking guests in for tours; ensuring all points of the customer experience are seamless

  4. General office duties, including opening, closing, and ongoing organization of the office 

  5. Maintain communication with team members across various departments

Job Requirements/Qualifications:

Desired Skills & Attributes:

  1. Possess excellent interpersonal skills, both verbal and written

  2. Fluent in English; additional languages are an asset

  3. Ability to think on your feet and have a problem solving attitude!

  4. Thrive in a fun, fast-paced environment

  5. Passion for the marine environment

  • Salary/Wage: $20-$21/hour + sales incentives
Job Application Process:

Please apply directly on our website: https://careers.risepeople.com/prince-of-whales-whale-watching/en/3273_guest-services--vancouver-seasonal

 

APPLY NOW! • GUEST SERVICES AGENT • Prince of Whales, Whale & Marine Wildlife Adventures - Vancouver

Post Date: March 8, 2023 Deadline for Application: May 31, 2023

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Prince of Whales, Whale & Marine Wildlife Adventures - Vancouver

  • Street Address:

    1666 Duranleau St.

  • Telephone:

    (888) 383-4884

  • Website:

    http://princeofwhales.com

  • About:

    Prince of Whales (POW) is British Columbia's largest and most experienced whale watching and adventure transportation company. We offer high quality professionally guided tours year-round, and serve Victoria and Vancouver BC and Seattle WA. Our fleet includes a 78' Catamaran (Salish Sea Dream ), two comfortable and spacious 62' Express Cruisers (Ocean Magic & Ocean Magic II), and ten zodiac-style vessels. We can easily combine any marine tour with seaplane and helicopter options for that classic westcoast Canada experience. Our package day tours can be completed over multiple days at no extra cost.

    From Vancouver
    Exclusive to Prince of Whales, our Canadian Signature Experience 'Ultimate Day Tour' is the ultimate way to enjoy a day trip from Vancouver to Victoria. Travel direct from downtown Vancouver on our 74 passenger Ocean Magic as we look for whales, eagles and other marine wildlife en-route to  Victoria.  Arrive right downtown at Victoria's Inner Harbour with free time to explore, then be escorted to world-famous Butchart Gardens by guided coach. After enjoying the Gardens you will meet our Ocean Magic at Butchart's private cove, for your quick and scenic sunset cruise return to Vancouver.

    From Victoria
    We operate year-round on award-winning 3 hour whale-watch adventures on our zodiacs or on our Ocean Magic II.

    Exclusive to Prince of Whales is our 'Whales and Gardens' tour. Enjoy a 3 hour Ocean Magic whale-watch on the way to world-famous Butchart Gardens, entering at the Gardens historic private ocean cove. Includes guided coach return to Victoria.

    From Seattle
    We offer exclusive departures by air and sea year-round, with travel and whale watching all part of the package. Newest additions include our 'Seattle Whales to Vancouver' package which includes transportation from Seattle to Vancouver (or vice versa) with whale watching as part of the journey!

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