Guest Services Representative

• Company: Grouse Mountain
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 6400 Nancy Greene Way, North Vancouver, British Columbia V7R 4K9
• Job Status: Contract/Temporary, Permanent, Seasonal
• Start Date: August 1st, 2022
• End Date: October 31st, 2022
• Positions Available: 10

Job Title: Guest Services Representative

Department: Guest Services

Reporting Manager: Manager, Guest Services

Role Status: Full-Time/ part time, Permanent/ seasonal 

Our team is dedicated to Grouse Mountain’s renowned excellence and its continued growth as Vancouver’s premier mountain resort. Grouse Mountain offers a challenging and enjoyable work environment and career development. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing, snowboarding and a variety of summer activities) an inspiring setting and many unique employee privileges.

Duties and Responsibilities:

• Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes 

• Process sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures

• Drive the sale of products by achieving or exceeding sales targets

• Knowledgeable about our products, services, and promotions

• Answer inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through our onsite Call Center

• Assist with off-site events and marketing/sales initiatives

• Maintain sales records and files and ad hoc reporting as needed

• Maintain basic housekeeping standards; ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented        

• Perform all other duties as assigned

Perks & Benefits

https://www.grousemountain.com/careers/benefits-perks

• A minimum of one (1) year in customer service preferred

• Experience handling cash transactions via cash, credit and debit an asset

• Previous call center experience an asset

• Secondary Language Skills an asset (Spanish and Mandarin preferred)

• Must be personable, friendly and outgoing with excellent customer service skills

• High energy and a strong work ethic

• Salary/Wage: competitive with great perks!

Apply online

Post Date: July 19, 2022