Job Title: Guest Services Representative
Department: Guest Services
Reporting Manager: Manager, Guest Services
Role Status: Full-Time/ part time, Permanent/ seasonal
Our team is dedicated to Grouse Mountain’s renowned excellence and its continued growth as Vancouver’s premier mountain resort. Grouse Mountain offers a challenging and enjoyable work environment and career development. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing, snowboarding and a variety of summer activities) an inspiring setting and many unique employee privileges.
Duties and Responsibilities:
Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes
Process sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures
Drive the sale of products by achieving or exceeding sales targets
Knowledgeable about our products, services, and promotions
Answer inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through our onsite Call Center
Assist with off-site events and marketing/sales initiatives
Maintain sales records and files and ad hoc reporting as needed
Maintain basic housekeeping standards; ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented
Perform all other duties as assigned
Perks & Benefits
A minimum of one (1) year in customer service preferred
Experience handling cash transactions via cash, credit and debit an asset
Previous call center experience an asset
Secondary Language Skills an asset (Spanish and Mandarin preferred)
Must be personable, friendly and outgoing with excellent customer service skills
High energy and a strong work ethic
Apply onlineAPPLY NOW! • GUEST SERVICES REPRESENTATIVE • Grouse Mountain
Post Date: July 19, 2022
6400 Nancy Greene Way
Grouse Mountain, Vancouver B.C.'s premium four-season resort, is committed to providing excellence in recreational, entertainment and leisure products and services. As an industry leader, Grouse Mountain is a company built on family values, community commitment and dedication to a healthy lifestyle.
Grouse Mountain offers a challenging and enjoyable work environment with a world of opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort.
In exchange for employee excellence, we offer a professional atmosphere, fantastic opportunity for growth, unlimited outdoor recreation such as skiing or snowboarding, and an inspiring setting with fabulous views only minutes from downtown Vancouver.