Guest Services Representative/Admin

• Company: LaTour Group Management, Canada, Inc.
• Job Type: Part Time
• Job Level: Administration
• Job Type: Part Time
• Job Address: 2000 Panorama Dr, Panorama, British Columbia V0A 1T0
• Job Status: Permanent
• Positions Available: 1

Panorama Vacation Retreat at Horsethief Lodge is now hiring for a part-time Guest Services Representative/Admin for our LaTour Group Management Canada location. 
Starting Pay $18.50 per hour 20-24 hours per week.

POSITION SUMMARY
The Guest Services Representative/Admin (GSRA) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. The administration functions of this position are related to report processing, AP processing, vendor management, and providing support to the Operations Manager.

ESSENTIAL FUNCTIONS

• Greets guests warmly and efficiently facilitates their check-in and check-out process.
• Ensures that welcome and departure calls are being placed in accordance with company standards.
• Anticipates guests’ needs and resolves their questions/problems or refers them to the appropriate person for resolution.
• Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
• Completes the shift checklists accurately and submits them to the Operations Manager or places them in the Manager’s mailbox by the end of the shift.
• Communicates often with houseperson, Operations Manager and maintenance staff on the status of all rooms and guests needs.
• Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
• Maintains a neat, clean, and organized environment.
• Maintain the Property Management System SPI regarding vacancies, reservations, and room assignments.
• Assign rooms for arriving guests.
• Present statements of charges to departing guests and collect payment.
• Report Processing in the Property Management System
• Accounts Payable Processing through a software program, entering invoices once approved

The GSRA may also:

• Perform concierge duties.
• Assist with houseman duties as needed.
• Quality check rooms on occasion

Education/Credentials
High School Diploma or equivalent

Experience
Customer Service experience is preferred, but not required.

• Salary/Wage: $18.50

Post Date: March 2, 2023