Housekeeping Supervisor

• Company: Sun Peaks Grand Hotel and Conference Centre
• Job Type: Full Time
• Job Level: Supervisory
• Job Type: Full Time
• Job Address: 3240 Village Way, Sun Peaks, British Columbia V0E 5N0
• Job Status: Permanent

ROLE PROPOSITION
As a Housekeeping Supervisor, you are responsible for leading, training, and supervising Housekeeping team members in the hotel’s continuing effort to deliver an elevated guest experience by ensuring all rooms/suites and public areas are cleaned and comply with the hotel standards. With a hands-on supervisory style, you are a team player with the ability to motivate and support across a multi-tasked environment. The experience of working on this team in a resort setting will open up opportunities for advancement internally and externally throughout the Tourism / Hospitality industry.

ACCOUNTABILITIES

• Oversee inventory, completing stock requisition order forms
• Assign rooms for cleaning and inspection, verifying and reporting the room status or any discrepancies
• Monitor, update and organize the WHIMIS program regarding housekeeping chemicals, proper use, and storage.
• Is the Subject Matter Expert (SME) for Hotel Expert Software for Housekeeping 
• Perform key performance indicator (KPIs) audits and room checks on a daily basis, including public spaces audits in hotels and Residences
• Maintain familiarity and conduct scheduled periodic use of departmental cleaning equipment
• Meet and exceed guest expectations by ensuring the department provides outstanding service and teamwork
• Perform departmental quality service audits to identify areas of training needs and improvements to the team; conducting training to meet the need
• Provide ongoing coaching to all team members on departmental best practices for guest service balancing hotel and guest interests
• Conduct training assessment evaluations for existing and new departmental employees; Assist Executive Housekeeper in performance evaluations of departmental team members
• Work as a dynamic team member with a focus on collaboration

Ideal Candidate

• 2 years’ minimum Housekeeping experience with 1 year of leadership experience in a hotel setting or related industry, with 4-star resort experience as a strong asset
• Post-secondary education in hospitality or related discipline preferred 
• Strong eye for detail and the ability to deliver and coach all team members at the moment, adhering to hotel departmental standard operating guidelines including environmentally sound practices
• Highly safety-conscious work ethic encouraging and enforcing correct safety procedures/standards and ability to recognize and act in emergencies
• Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
• Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
• Physically able to move and/or operate large objects, such as room attendant carts, suite furniture, large bags of linen, vacuum cleaners, and boxes of inventory
• A working knowledge of computer and hotel systems, specifically Opera and Microsoft Office 
• Reliable and responsible person with team-based ethics
• Thrives in a fast-paced environment with the ability to multi-task

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to delivering the finest mountain resort experience for our guests.  We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in a resort and the summer and winter activities the mountain has to offer.

With a 20+-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year will be another important phase in our growth strategy for both the hotel as well as the resort under common ownership and an exciting time for the right individual to join the team.

A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.

• Full access Winter Season Alpine Lift and Nordic Trail passes
• Full access Summer Alpine Hike and Downhill Bike season passes
• Employee access to Golf Membership and discounted Golf Cart season pass
• Progressive leadership learning opportunities
• Competitive wages within the Tourism/Hospitality industry
• Eligibility for our ‘Pay Performance’ bonus potential, awarded to our top performers
• Extended Medical and Dental benefits after a 3-month probation period
• Free access to our Employee Health and Wellness Program including EFAP services
• Additional discounts at Sun Peaks Resort owned retail outlets and discounted ski /snowboard lessons
• Eligibility to participate in our Peak Performer Recognition Program, awarded at our monthly staff dinner and events
• Reciprocal riding & hotel stays at other participating BC and Alberta resorts
• Participation in the RRSP and matching DPSP programs
• Continued professional growth and development opportunities

If you have been referred by a current employee of Sun Peaks Resort/Sun Peaks Grand Hotel (or someone who has an accepted job offer for the Summer 2022 start), please ensure you indicate their name and current department in the required field in your application form.

Post Date: June 10, 2022 Deadline for Application: May 31, 2022