Night Audit

• Company: Sonora Resort
• Job Type: Not Applicable
• Job Level: Front-line
• Job Type: Not Applicable
• Job Address: Sonora Island, Sonora Island, V0P 1V0
• Job Status: Seasonal
• Start Date: July 8th, 2022
• End Date: October 25th, 2022
• Positions Available: 1

SUMMARY: This position is responsible for reconciling the daily financials of the business whilst ensuring the safety, security and care of the resort, and its guests, overnight. 

REPORTS TO: Operations Manager and General Manager

DUTIES, RESPONSIBILITIES, & TASKS:

Administration

·         Reconcile receipts, counting and balancing cash and credit cards.

·         Closing and balancing various PMS modules.

·         Investigating and analysing out-of-balance situations and correcting or notifying Operations Manager as needed.

·         Completing various computer audit reports.

·         Data entry, including PMS guest profiles and fishing licences as required by front desk department.

·         Occupancy manifest issued to Management team.

·         Write daily whiteboard of available guest activities.

·         Initial nightly task checklist.

·         Complete night security report for General Manager daily.

Security & Janitorial

·         Close down and lock various resort buildings.

·         Answer hourly security calls.

·         Ride around of resorts peripheral areas checking for wildlife.

·         Walk around of guest, public and staff areas. 

·         Monitor resort cameras.

·         Check bikes (brakes, tires etc) and secure. 

·         Monitor noise levels in staff common areas.

·         Be vigilant for blown light bulbs, maintenance and safety hazards.

·         Janitorial duties in Business Centre.

·         Any minor set up as required by the Events Manager/Dining Room Manager. 

·         Reopen buildings (lights, music etc) ready for next business day.

Guest Care

·         Answer the resort main phone line, and assist guests with their enquiries.

·         Create keycards and deliver to guests.

·         Understand thermostats in guests’ rooms, and adjust for guests when requested.

·         Ensure wake up calls are booked where required.

·         Be ready for guests at any time during shift – handle enquiries or complaints calmly and effectively.

·         Working with Health & Safety officer on any medical related issues.

·         Informing Operations Manager of any unusual guest activity, requests or complaints.

·         Be familiar with Gift Shop, and post charges to guest’s rooms for anything required outside of business hours

·         Represent Sonora as a front line, guest contact.

·         Incumbent must be friendly, well-groomed and responsive.

SKILLS & ABILITIES:

·         Good communication skills, both written and verbal.

·         Demonstrate good interpersonal skills when dealing with customers, staff & management.

·         Strong administrative skills.

·         Professional image, reflecting positively on the company.

·         Highly organized and able to multitask effectively and work under changing priorities.

·         Good communication skills within a team environment.

·         Initiative to isolate and solve problems.

·         Ability to relate to all levels of personnel.

ATTITUDE & CHARACTERISTICS:

·         Ability to work alone, without direct supervision

·         A positive and proactive attitude.

·         Demonstrates a high level of integrity.

·         Enthusiastic self-starter.

·         Willingness to learn and grow.

EDUCATION & KNOWLEDGE:

·         Computer literacy essential.

·         Knowledge of Resort Suite or similar PMS desirable.

·         Understanding of accounting and fiscal management.

·         Experience in a guest services role an asset.

HEALTH & SAFETY:

·         Compulsory use of safety equipment provided (radio, bear horn, flashlight, cell phone etc).

·         Be aware of and promote safety standards to ensure both employee and customer Health and Safety.

·         Create and maintain a safe, fair, and harassment free environment for all employees.

PHYSICAL DEMANDS:

·         Physically demanding tasks in a fast paced environment with tight deadlines. Repetitive tasks, handling heavy loads, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.

·         Will be required to spend long periods of time sitting.

·         Extensive computer work is involved, which includes typing and reading from a computer screen.

WORKING CONDITIONS:

·         Employees will live on site for the duration of the season, and will leave the island on their days off.

·         Will be required to work indoors with overhead florescent lighting.

·         Will be required to work independently.

·         Will be required to work in an open space office environment.

GENERAL REQUIREMENTS:

·         Understand and adhere to Company policy regarding the usage of Internet access and e-mail usage, where applicable.

·         Be familiar and comply with all related company policies.

·         Understand and operate within the guidelines set out in the corporate privacy policy and other corporate communication relating to privacy issues.

Please email us with a resume to careers@sonoraresort.com and include 'Night Audit' in the subject line of your email. 

Post Date: June 22, 2022