PART TIME AND FULL TIME POSITIONS AVAILABLE – BRAND NEW HOTEL OPENING APRIL 2023
Position Summary – The Night Auditor (NA) is the key decision-maker at the hotel for the overnight shift responsible for providing superior guest service and for reconciling daily hotel revenues. As the afterhours caretaker the Night Auditor ensures the safety and security of our guests and facilities.
Duties and Essential Job Functions
Reconciles the hotel’s revenue and settlements accurately and in a timely manner.
Posts all daily room and outstanding charges
Balances all revenue totals of cash and credits against revenue report
Takes over from the evening Guest Services Agent, checking and accepting floats
Accepts and locks away keys from various departments
Prepares hotel operating reports and completes audit package
Corrects any errors or omissions made in daily cash transactions
Prepares Credit Card/Room Charge reconciliation summaries
Assists in reviewing and implementing control policies and procedures for all Revenue sources.
Recognizes and responds to any unusual daily transaction activity and reports the findings to the GSM
Notifies management of any variances in the above process
Providing a high standard of customer service by efficiently and accurately dealing with all guest transactions, including the process of checking in and checking out guests.
Registers guests and assigns rooms, accommodating special requests whenever possible
Assists blocking of room from reservations
Thoroughly understands and adheres to proper credit and cash handling policies and procedures
Understands the switchboard console and how to use it
Use of proper telephone etiquette, adhering to Front Office Standards
Answers calls in a timely and professional manner
Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
Acknowledge all customers that enter the lobby area and greeting guests first
Promote good will by being courteous, friendly, professional and helpful to guests and co-workers
Interprets guest needs and provides the “right” service
Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity
Provide reservation and rate information as needed.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Possess a working knowledge of the reservations department and takes reservations where possible
Know and enforces cancellation procedures and policies
Applies the appropriate rate in accordance with the Front Desk SOPs
Participates as a member of the Front Office Team by assisting in various Front Office Operations.
Reads and initials all memorandums and SOPs pertaining to the Front Office
Attends Front Office Department Meetings
Reports guest room maintenance work to the maintenance department
Reports any unusual occurrences or requests to the Manager on Duty at end of shift
Maintains the cleanliness and neatness of the front desk area.
Has a strong knowledge of the hotel and local area to help guests enjoy and extend their stay.
Understands room status and room status tracking
Knows room locations and types of rooms
Familiar with all hotel amenities
Has knowledge of local Courtenay and Comox Valley area
Acts as the caretaker of the property of the overnight shift to ensure the safety and security of our guests and facilities.
Knows all safety and emergency procedures for all the areas of the hotel.
Is also aware and responsible for implementation of accident and emergency prevention policies
Manages any security issues afterhours. Communicates with the guests where necessary and reports issues to the proper authorities i.e. Management, RCMP
Accurately and efficiently documents any incident reports or health and safety concerns, communicating to the manager on duty
Upholds the core values of the Holiday Inn Express & Suites Courtenay
Integrity; Service Excellence; Ownership; Enrich the Community
Knowledge and Skills Required
High School Diploma required, post secondary
Higher education preferred (Accounting/Bookkeeping)
Previous Accounting or Night Audit experience an asset
Experience with Opera PMS an asset
Strong computer skills - knowledge of MS Office required
First aid and CPR qualification are beneficial but training is provided if necessary
Able to consistently work the night shift (11 pm to 7 am)
Outstanding customer service skills
Takes initiative and ownership of tasks
Attention to detail and problem resolution skills
Multitasking, organization and prioritizing to meet deadlines
Perceptive; able to read customers needs Manages stress in an appropriate and professional manner
Ability to work independently for long periods of time yet still willing and able to be part of a team
Please apply by using the link or via email with a resume and cover letter to email@example.com with the subject line NIGHT AUDIT APPLICATIONAPPLY NOW! • NIGHT AUDIT – FRONT DESK • Holiday Inn Express and Suites Courtenay - Comox
Post Date: March 6, 2023 Deadline for Application: April 5, 2023
310 Hunt Rd
At Holiday Inn Express® hotels we keep it simple and smart. As IHG's biggest hotel brand, we’re first choice for the increasing number of travelers who need a simple, engaging place to rest, recharge and get a little work done. We offer everything guests need and provide more where it matters most. We believe travel should be without hassle and complication. But we also believe travel should have more to offer, such as faster check-in and everything needed for a great stay within arms’ reach.