Onboard Host (Seasonal, Full-time)

• Company: Rocky Mountaineer
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 1100 - 980 Howe Street, Vancouver, British Columbia V6Z 0C8
• Job Status: Seasonal
• Start Date: July 4th, 2022
• End Date: October 14th, 2022

 JULY 4th Start Dates

Your exciting new role is waiting for you onboard the Rocky Mountaineer. Our world-renowned luxury train travels from Vancouver through Kamloops to Lake Louise/Banff as well as to Jasper, Alberta.

Salary is $20.00 an hour plus gratuities. You are also eligible for our Health Care Spending Account.

Joining our Onboard team at Rocky Mountaineer means surrounding yourself with great people, achieving extraordinary outcomes and making life changing experiences not only for our guests but each other.

Join Our Team.

———-

The Onboard Host reports to the Guest Services Manager (GSM). The position is accountable for delivering service excellence to onboard guests, including meals, storytelling, and sales enabling the creation of life changing experiences

This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment

Key Areas of Accountability 

Deliver the onboard guest experience service.

• Create a welcoming environment for our guests to feel welcomed and valued by anticipating their needs, being attentive, and providing a high-quality guest experience

• Resolve guest-related concerns by listening with empathy and provide timely resolution

• Initiate guest contact and nurture the relationship for the duration of the trip

• Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (SilverLeaf or GoldLeaf) in a positive, polished, and professional manner

• Prepare coaches as required for guest service (blankets, galley set up, and cart preparation)

• Clean and stock coaches, galleys, and washrooms to set standards during travel and at the end of each trip

• Maintain correct inventory levels and reconcile as required during travel and at the end of each trip

Provide consistent and engaging storytelling to Rocky Mountaineer (RM) guests.

• Provide enthusiastic, consistent, factual, and engaging storytelling to RM guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment to the Storytelling manual

Promote Sales.

• Promote onboard revenue products and process sales in their interaction with guests by listening to and recommending products that may be of interest

• Performs refunds and transactions as per Standard Operating Procedures (SOP)

High level of awareness for the health and safety of both guests and crew.

• Report any damage or hazards to onboard management

• Report any substandard conditions, problems, or health risks to onboard management

• Adhere to onboard safety protocols

• Adhere to our policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposures to hazards and other health risks.   

• Comply with railway safety standards

Rocky Mountaineer (RM) is committed to the safety and health of our team members through providing a safe working environment. As a federally regulated transportation organization, we have a duty to comply with all applicable legislative requirements. 

Therefore, all individuals who will start working with RM on November 12, 2021 onwards, will be required to present proof of vaccination confirming they are fully vaccinated against COVID-19 prior to beginning their employment. An individual is fully vaccinated 14 days after receiving their second dose of a two-dose COVID-19 vaccine series or their first dose of a one-dose approved vaccine by Health Canada. Offers of employment to start work with RM on or after November 12, 2021 will be conditional upon receipt of proof of the job candidate being fully vaccinated against COVID-19. 

Note: Reasonable accommodations will be considered if they comply with the medical or religious exemptions permitted by applicable federal legislation and ministerial orders.

Qualifications 

Education / Certifications / Knowledge

• Serving It Right (SIR) required

• Fluency in English language

• Proficiency in Mandarin, German, Spanish, and French considered an asset

Experience

• Service delivery in a full-dining (food and beverage), luxury/fine-dining establishment desired

• Experience with public speaking or engaging with large audiences (70+ people); theatre, acting or tour-guide experience an asset  

Skills 

• Solid communication and interpersonal skills  

• Solid public speaking skills and ability to deliver storytelling to 72 guests 

• Solid serving and hosting skills 

Attributes 

• Demonstrates empathy and compassion when interacting with guests 

• Maintains a professional and polished appearance

• Energetic, motivated, hardworking and committed to delivering guest service excellence

• Ability to work independently and as part of a team

• Demonstrates a professional, accountable work ethic; self-motivated

Work Environment

• Exceptional physical endurance and emotional resiliency with the ability to work long days

• Must be able to lift and carry up to 40 pounds

• Able to travel away from home base for up to 4 days at a time

• Valid form of ID for domestic travel requirements (passport, driving license etc)

• Must be legally allowed to work in Canada for the duration of the operating season (April – October) 

• Salary/Wage: $20.00

Post Date: June 15, 2022 Deadline for Application: June 26, 2022