Reservations Agent

• Company: Sparkling Hill Resort
• Job Type: Full Time
• Job Level: Other
• Job Type: Full Time, Part Time
• Job Address: 888 Sparkling Place, Vernon, British Columbia V1H 2K7
• Job Status: Permanent

Are you looking for a new challenge, and thrive on reaching targets?

Are you looking for structure and support in your job, yet schedule flexibility and a fun united team?

Then we’re looking for you!

The Reservations Team at Sparkling Hill Resort is expanding, and we want you to be a part of it.

Whether you’re looking for your a change of pace or a change of industry, looking for part-time work, are a senior high school student looking for weekend work, a parent looking for work to balance your schedule, or anything in-between; give us a shot and see if our team fits your needs, and we’ll see if you fit ours.

Here’s what the Reservations Agent’s responsibilities are:

• Be knowledgeable about all aspects of the hotel in order to accurately answer guest inquiries
• Answer internal and external emails phone calls and direct callers to the appropriate department
• Book and modify room reservations
• Be knowledgeable about rates and packages in order to quote guests the appropriate rate
• Arrange transportation or other services for guests as required
• Assist the Front Desk Agents with duties such as check ins and check outs when required
• Receive and respond to guest concerns in a courteous manner and direct them to the appropriate manager when necessary
• Ship packages via appropriate courier for guests or on behalf of the resort
• Prepare reports
• Anticipate guest needs in order to provide seamless and exceptional service
• Communicate with other departments such as Restaurant and Housekeeping in regards to guest requests or needs
• Other duties as assigned 

Here’s what you’ll get from being part of our awesome team:

• Great team mates and team building fun
• Training and job advancement opportunities
• Competitive pay and employee extended health benefits
• Schedule to fit your needs
• Deeply discounted room rates available to team members
• To be a part of the decisions for our team’s operation
• Leaders that work with you and support you
• Monthly Staff Perks

• Previous Reservations, Front Desk, or other hospitality experience preferred
• Previous experience with Maestro Property Management system an asset
• Strong interpersonal and problem solving skills
• Excellent communication and organizational skills
• Ability to work cohesively as part of a team as well as independently
• Able to focus on guest needs, remain calm and professional at all times
• Ability to efficiently multi-task in a high pressure working environment
• Able to work flexible hours including days, evenings, weekends, and holidays
• Some overtime may be required
• Must have reliable transportation

• Salary/Wage: Competitive wage

Qualified applicants may submit a resume and cover letter to Ms. Glorija Toplak, Assistant General Manager. Only candidates selected for an interview will be contacted.

Post Date: June 11, 2022