You are the first point of contact for potential guests reaching out to us to inquire about booking an adventure! Your approach must be timely, instructive, friendly and professional, as you will play an integral role in informing their first impressions of the company. Throughout various means of communication, your role will be to guide each guest through their pre-and-post purchase experience.
It is important that you understand the brand touch points prior to a guest reaching out to us, in such a way that you are able to manage their expectations and help them choose the best product based on their desires and needs. Your performance will be measured based on your ability to leverage personal stories and experiences, along with product knowledge, to convert potential guests into life-long customers. We take pride in the level of service that we have been able to uphold over the last 27 years and it is important to us that you share this value.
Desired Skills and Personal Attributes:
Post Date: June 15, 2022
812 Wharf St., Lower Causeway
We want to share the majesty of our marine life with you—but it’s more than that. We’re ardent stewards of the sea, conservationists who have placed orcas and humpback whales on the same pedestal as your experience since our humble beginnings.
So, when you’re on the water with us, you’ll feel the pulse of passion that flows through each of us. You’ll learn why we love the Salish Sea and these whales—and you may just step ashore a bit more passionate about protecting our marine life, too.