SALES & RESERVATIONS AGENT

• Company: Wells Gray Tours Ltd.
• Job Type: Part Time
• Job Level: Front-line
• Job Type: Part Time
• Job Address: 3206 35 St, Vernon, British Columbia V1T 6B7
• Job Status: Permanent
• Positions Available: 1

Wells Gray Tours has been in business since 1972 under the direction of Roland Neave, owner and founder. Our company started small by running bus tours into Wells Gray Park from Kamloops as a summer project while Roland attended University. This passion he developed has now grown Wells Gray Tours into the largest outbound tour operator in BC, taking our faithful clients around the world again and again.

Come join our “family” and see why Wells Gray Tours earned TOTA’s “Employer of the Year” award in 2012.

Job Duties include, but are not limited to:

• Take reservations in person and over the phone and enter into central reservations system
• Assist clients with care and positive attitude
• Open and close office as required
• Cover and assist with reservation duties as required
• Provide support to office manager as requested
• Process tour payments and issue ticket packages
• Provide customer service with patience and cheerfulness
• Sell tours in person and over the phone
• Assist in performing outside sales including maintaining presence in retirement centres/adult communities, keeping client data base updated through phone contact, communicating with area travel agents
• Mail customer correspondence including new client welcome packages
• Sell travel insurance
• Learn tour product
• Understand the organization of group travel and general tour procedures
• Proof-read and provide input on new tour planning charts and brochures
• Keep brochure rack updated
• Make bank deposits 
• Balance daily financial report
• Assist Manager at travel shows and other customer events

• Proficient with Office 365, specifically Outlook, Word and Excel 
• Knowledge of Linux operating system is an asset but not required 
• Ability to learn customized company software that handles reservations and customer database
• Fast keyboarding speed with high accuracy (60 WPM+)
• Strong internet navigational skills 
• Ability to provide excellence in customer service with patience, cheerfulness and accuracy of information and with desire to exceed client expectations
• Excellent written communication skills
• Excellent attention to detail
• Strong multi-tasking abilities 
• Interest in travel industry and packaged travel
• Strong understanding of geography and points of interest locally and world-wide.
• Ability to easily build rapport with clients 

Fill out the Job Application 

Send your resume: hr@wellsgraytours.com

No phone calls please

Only successful candidates will be contacted

Post Date: June 20, 2022 Deadline for Application: July 13, 2022