The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences; our Team Members are front and centre of the hotel driving all aspects of the business!
§ Assisting the Sales & Catering team with various daily activities and tasks; e.g. drafting of contracts, proposals, letters, etc.
§ Responding promptly to customer inquiries via phone & email from initial inquiry and to follow up after event, and to retain and grow current client business through cold calling and client development.
§ Conducting facility/venue tours, and tastings.
§ Soliciting, capturing, planning and coordinating guestroom-only and social catering groups/events; while maximizing the banquet space to meet revenue goals.
§ Planning, upselling and detailing the meeting/function with the client including: space requirements, times, equipment, menus and agendas, themes/decorations, etc.
§ Managing client communication from initial inquiry through event follow up.
§ Preparing and distributing to the appropriate hotel departments; the appropriate paperwork pertaining to upcoming groups/events; including Banquet Event Orders and group resumes.
§ Ensuring Banquet Event Orders and group resumes are distributed in a timely basis with all hotel departments to ensure client needs are met.
§ Monitoring and maintaining third party channels; such as Tourism Richmond, Destination Vancouver, Meeting Broker; to ensure the hotel receives the opportunity to propose on all RFPs and Service Requests.
§ Managing menus, packages, and the creation of floor plans.
§ Distributing Event summaries and updating event reader boards
§ Preparing and backing up all hotel gift certificates and redemptions.
§ Planning and coordinating the setup food & beverage requirements for any internal functions
§ Creating and distributing event door signs, event signage, food & beverage labels
§ Creating and maintaining strong client relations and ensuring that meeting specifications are communicated and executed successfully.
§ Managing deposits and confirming final billing accuracy prior to final invoices going out to the client.
§ Supporting other members of the Sales Team, stepping in to assist in duties as appropriate.
§ Attending and participating in staff meetings as required.
§ Managing and distributing daily, weekly and monthly reports.
§ Conducting regular Knowland searches; to help generate prospecting opportunities for the Sales & Catering Team.
§ Collaborating with and providing support on social media initiatives including online reputation management.
§ Participating in Sales events outside from the regular workday hours, occasionally includes evenings and weekends.
§ Perform special projects and other responsibilities as assigned.
§ Previous experience in the hospitality industry, preferably in events and/or Banquets
§ Secondary education such as a Degree or Diploma in Hospitality or Tourism Management relating to Event Planning is an asset
§ Demonstrated ability in taking on numerous responsibilities while meeting deadlines
§ Ability to take initiative and find creative ways to respond to client requests
§ Excellent organizational and administrative skills with strong attention to detail
§ Self-motivated, team player with the ability to maintain enthusiasm and a positive attitude
§ Professional and positive communication to both guests and fellow employees
§ Fluent (written & oral) in English
§ Demonstrated in-depth knowledge of Word, Excel, Outlook, and Delphi (preferred)
§ Excellent communication, analytical and interpersonal skills
Employment with The Hilton Vancouver Airport Hotel will be conditional upon the successful candidate having received a verified COVID-19 vaccine series approved by Health Canada, at least 14 days prior to their start date. This requirement is subject to exemptions pursuant to the Human Rights Code of BC.
The Hilton Vancouver Airport hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
All interested and qualified applicants are encouraged to submit their resume to email@example.com. Please indicate the Position in the subject line of the email.APPLY NOW! • SALES & EVENTS SPECIALIST • Hilton Vancouver Airport
Post Date: November 24, 2021
5911 Minoru Boulevard
Hilton Vancouver Airport hotel is located in Richmond, Canada just 5km (3 miles) from Vancouver International Airport, in the heart of downtown Richmond; 20 minutes from downtown Vancouver, Canada and 2 hours from the resort town of Whistler. Within walking distance are two major shopping centres, a variety of restaurants and nightlife. Stanley Park, Rogers Arena, BC Place, and Washington State border are all within 30 minutes.
Hilton Vancouver Airport hotel is comprised of 237 beautifully appointed guestrooms and suites. All suites have separate living and sleeping areas, many with balconies, ocean and mountain views. All hotel rooms at Hilton Vancouver Airport hotel of Richmond, Canada feature high speed internet access, large work desks with ergonomic chairs, and 55" LCD TVs.
Our Hilton hotel recreational amenities include a Hilton Fitness Center, seasonal heated outdoor swimming pool and tennis court. The Restaurant CAVU is a trendy Richmond hot spot specializing in gourmet burgers, inspired appetizers, hand built cocktails and a focused selection of craft beers. Voted #leburgerweek “Best burger in Vancouver 2019”! For exemplary service in Richmond, Canada it happens at the Hilton!