The Summer Guest Services Assistant is one of the first and last point of contact for visitors to the Britannia Mine Museum, setting the tone for the full visitor experience. This is an entry level role supporting guests with admissions, purchases (in both the retail store and the café), answering questions and assisting the Guest Services Team.
You are a customer service superstar; friendly, welcoming, and able to both learn and use our systems and software.
Telling the story of the Museum and the history of mining in BC
Learning and sharing the history of Britannia Beach
Processing admissions and payments for visitors and tour groups
Assisting customers with merchandise and purchases in the Company Store (retail)
Assisting with visitor inquiries to the Museum’s customer service standard
Serving customers in the Café including processing payments, cleaning and bussing
duties, making food and beverages as per the Museum’s standards
Following all applicable safe food handling procedures
Required knowledge, skills and abilities:
Friendly, outgoing, and approachable.
Basic computer skills and some experience with POS and Debit/Credit systems an asset
Able to learn and use databases and software related to delivery of guest services
Basic math and cash handling skills
Able to learn about the museum’s products and services
Good customer service skills
Good problem-solving skills
Notices what needs doing shows initiative in helping out where needed
Able to work in a fast-paced environment
A team player with a good attitude
If you love working with people, and have basic cash handling and computer skills, please apply!
Willing to complete a Criminal Record Check, as per the Museum’s policies.
Willing to take FoodSafe Level 1 if required
Apply Directly to the Careers Portal:
send resume to email@example.comAPPLY NOW! • SEASONAL GUEST SERVICES ASSOCIATE • Britannia Mine Museum
Post Date: March 13, 2023 Deadline for Application: April 21, 2023
150 Copper Drive
The Britannia Mine Museum was established in 1971 to preserve the material and social history of mining in British Columbia, and to educate the public about mining. The Britannia Mine Museum Society is the governing body of the Museum. As a registered charity, the society is self-sufficient in its ability to earn revenues to maintain its operation. These include gift shop sales, admissions, donations and the sale of memberships.
Our vision: To provide unique, entertaining, and memorable educational experiences that engage visitors of all ages in the spirited history of Britannia, highlighting the role of the Canadian mining industry in the past while focusing on its commitment and leadership in creating a sustainable future.