Supervisor – Luigi & Sons

• Company: Toptable Group
• Job Type: Full Time
• Job Level: Supervisory
• Job Type: Full Time
• Job Address: 89 West Georgia Street, Vancouver, British Columbia V6B 0N8
• Job Status: Permanent

Position: Supervisor

Reports to: Store Manager and Director of Operations

Luigi & Sons is a new boutique retail space that will provide freshly cut meats, grab-and-go selections, as well as house-made provisions – an extension of the Elisa Steakhouse family.  We are looking for Prep Cooks to participate in this new opening and assist with converting this concept into a reality.

POSITION SUMMARY:

The Supervisor is responsible for overseeing daily operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties.  This entry-level supervisory position is a great role for those looking to launch their career in the hospitality industry and there are growth and training opportunities available for those who excel in the role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

• Actively engage with guests, cultivating relationships and guest satisfaction
• Support in recruitment, onboarding, and training of new front-of-house staff
• Responsible for weekly and monthly inventory counts and inputting counts into reporting system
• Help to manage PARS levels for inventory products to ensure no over/under ordering
• Proactively place orders each week and project upcoming inventory needs
• Open and close store when scheduled
• Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met
• Respond to all incoming inquiries and provide extensive product knowledge to all customers
• Troubleshoot any maintenance or technological issues throughout your shift
• Oversee daily staff duties to ensure completed to full satisfaction
• Provide coaching daily to help each employee build on their hospitality skills
• Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Luigi & Sons experience  

WE OFFER:

• Employee discounts on food, beverages, and retail merchandise
• Flexible work schedules (can be flexible with school schedules)
• Group medical plan offered after 6 months of continuous employment, subject to minimum hours
• A family/team culture with long term career opportunities

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• At least one year of experience as a supervisor or shift leader in the hotel or restaurant industry
• At least two years of customer service experience
• Related post-secondary education i.e., Business or Hospitality Management
• A multi-tasker with an eye for detail
• Organized and able to work under pressure in a very busy environment
• Excellent English communication skills 
• Ability to work a flexible schedule with day, evening, weekend, and holiday shifts

• Salary/Wage: Hourly

Post Date: June 1, 2022