Requisition ID: 35111
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
This is supervisory public contact work performed across all four venues and šxʷƛ̓exən Xwtl’a7shn (formerly QET Plaza) at Vancouver Civic Theatres. The incumbent supervises subordinate Theatre Attendants, provides training, and evaluates work performance. The incumbent also advises staff of special requirements, prepares the Front of House prior to performances, and liaises with security staff. Work is performed with considerable independence in accordance with established policies and procedures, and performance is supervised and evaluated by a supervisor for conformance with prescribed guidelines and established standards. The incumbent reports directly to the Audience Services Manager, Event Manager and/or Food and Beverage Manager
Key Contacts and Reporting Relationships
The Theatre Attendant III (TA3) Reports to the Audience Services Manager, Event Manager and/or Food and Beverage Manager and takes day-to-day direction from them.
The TA3 is responsible for overseeing Front of House, Food and Beverage operations and the work of Theatre Attendant II (TA2) and Theatre Attendant I (TA1) positions in customer service roles (particularly concession sales staff, ticket takers and ushers) at Vancouver Civic Theatres (VCT) venues, The Queen Elizabeth Theatre, šxʷƛ̓exən Xwtl’a7shn (formerly QET Plaza), The Orpheum, The Vancouver Playhouse and the Annex. The TA3 position liaises with key stakeholders, including Event Promoters, Ticketing Agents, Merchandisers, Security Staff, and Technical Operations Staff.
Minimum Position Requirements:
Education and Experience:
Knowledge, Skills and Abilities
The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All employees are subject to this policy and all new applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.
Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: July 2022
Salary Information: Pay Grade GR-017: $28.56 to $33.56 per hour
Application Close: July 1, 2022
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
To apply for this position, please click on the link below to be take to our careers site:APPLY NOW! • THEATRE ATTENDANT III • City of Vancouver
Post Date: June 22, 2022 Deadline for Application: July 1, 2022