Ticket Seller Agent

• Company: Vernon and District Performing Arts Centre Society
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time
• Job Address: 3800 - 33rd Street, Vernon, British Columbia V1T 5T6
• Job Status: Permanent
• Positions Available: 1

Do you lovelive events, meeting new people, and being the first to know about what’s
happening in and around Vernon? Join the team at TicketSeller.ca!

Ticket Seller is seeking a ‘people-friendly’ individual to fill the
position of Box Office Agent at the Vernon and District Performing Arts Centre.
No ticketing experience required. Training provided.

Ticket Seller is Vernon’s home-grown, full-service box office and a division of the
Vernon and District Performance Arts Centre Society. We provide the tools that
make live events a success. Community focused and not-for-profit, our
infrastructure includes 24/7 online ticket sales, informative and friendly ticket
agents available six days per week by phone or in person.

This full-time position is responsible for helping the public at the box office
located in the Vernon and District Performing Arts Centre, selling tickets,
providing ticketing information, and handling general inquiries related to the
venues our box office services. At times this may include providing this
service for events at the Vernon and District Performing Arts Centre or setting
up a remote box office at a variety of venues for events held there.

Duties and Responsibilities: 

• Conduct in-person ticket sales at Box Office locations using the Theatre Manager Software.

• Balance and account for cash and credit card receipts from sales transactions.

• Describe venue layouts and seating locations for our customers.

• Organize and distribute “will-call” tickets.

• Other duties as assigned.

Compensation & Benefits:

• Starting wage of $18 per hour for 34+ hours per week (hours of work are Tuesday through Friday 9AM to 5PM and Saturday 12PM to 4PM, plus evenings working shows).

• Generous benefits package including life insurance, extended health & dental, and paid vacation.

• Complimentary tickets to select performances.

• Free parking at the Vernon and District Performing Arts Centre.

Land Acknowledgement:

The Vernon & District Performing Arts Centre Society (VDPAC) respectfully acknowledges that we live, work and play in the northern part of the unceded territory of the Syilx/Okanagan People and that many of the descendants of the Syilx/Suqnaquinx still live here.

Equity, Diversity & Inclusion Statement:

The Vernon & District Performing Arts Centre Society (VDPAC) is committed to diversity in the workplace and encourages all qualified candidates to apply and to self-identify, if they so choose. VDPAC is an equal opportunity employer and welcomes applications from a broad range of backgrounds, including but not limited to: race, ethnicity, indigeneity, gender, gender-identification, sexual orientation, class and physical ability. VDPAC is also a parent-friendly workplace, with several staff with school-age children.

Safe & Respectful Workplace Statement:

The Vernon & District Performing Arts Centre Society (VDPAC) is committed to practising a respectful work environment, free of harassment from co-workers, volunteers, patrons, artists and guests, and supports those who have experienced or witnessed toxic behaviours. VDPAC does not tolerate any behaviours that undermines the dignity or self-esteem of any individual; or which creates an intimidating, hostile or offensive environment. VDPAC invites all Artists and Staff to partner with us in speaking up against harassment and standing together in addressing such instances should they arise.  

• Working knowledge of basic computer skills and experience with MS Office (Excel and Outlook).

• Experience with a ticketing system is a definite asset, however training will be provided.

• Customer service oriented, confident with transactions in-person, online and by phone.

• General office and/or cash handling experience preferred, but not required.

• Highly motivated, proactive self-starter who is able to work without supervision.

• Able to work rotating shifts, including “show evenings” and weekends.

• A passion for live events and desire to ensure every customer experience is exceptional!

• Salary/Wage: $18 per hour to start

Submit your resume by email to stuart@ticketseller.ca or in person at the Vernon & District Performing Arts Centre. 

Note: VDPAC follows all Public Health Orders & maintains a full vaccination mandate for the safety of Staff, Volunteers, Patrons, Artists & Event Participants.

VDPAC wishes to thank all those who express interest in this position, however only those selected for an interview can be contacted directly.

Post Date: March 9, 2023