Tour Guide 1 – Revelstoke Dam Visitor Centre 2023 Season

• Company: BC Hydro
• Job Type: Part Time
• Job Level: Front-line
• Job Type: Part Time
• Job Address: Bag 5700, 6500 Westside Rd, Revelstoke, British Columbia V0E 2S0
• Job Status: Casual/On-call
• Positions Available: 7

Source:             BC Hydro
Job Title:          Tour
Guide 1 – Revelstoke Dam Visitor Centre 2023 Season
Job Number:     BCH-T-1910-230103E1
Job Location:    Revelstoke
Generating Station, British Columbia, Canada
_____________________________________________________________________

Powered by water…
and by people like you

Providing clean
electricity to 4 million customers takes a diverse workforce and that’s where
you come in. We need your talent to help us build major projects to meet growing
demand. To help our customers find clean energy solutions for their homes and
businesses and to be ready to respond during storms and outages to keep our
system reliable.

Working for BC Hydro
is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity
to our customers.

We offer a healthy
work life balance, training opportunities and career progression. We’re proud
to be ranked as one of B.C.’s Top Employers and one of Canada’s Best Diversity
Employers. Join us as we build an even cleaner B.C.

JOB DESCRIPTION

Duties:

* Greets visitors to the Visitor Centre as an ambassador of BC Hydro.
Explains the self-guided tour or guided tour information. Answers questions
about other tourism opportunities in the area and provides directions where
possible.

* Provides guided tours following established tour content, tailoring
content to meet the needs and interests of the assigned group. Explains how
electricity is generated, discusses the history and construction of the
generating station/dam, and provides information on BC Hydro’s current initiatives,
services and programs, including environmental programs and local capital
projects.

* Responds to non-routine enquiries and questions by sharing information
with visitors, referring visitors to other resources within the organization
where appropriate. Assists others over the phone or via email with enquiries
about the Visitor Centre or general BC Hydro questions.

* Utilizes the Point of Sale (POS) system to process admission fees and
retail purchases from the gift shop. Handles cash, counts daily intake, and
completes end of day reporting. Trouble shoots problems with the POS system and
escalates as required.

* Performs clerical duties such as filing, completing reports, answering
telephones, checking safety equipment and supplies, and taking minutes at
meetings.

* Performs duties of a minor nature related to the above duties which do
not affect the rating of the job.

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals
union (MoveUP/COPE).

Home

MOU#83

This offer is for a position that is covered under MOU#83 of the
Collective Agreement between MoveUp, Local 378 and BC Hydro.

BC Hydro’s Visitor Centres educate visitors on hydroelectric generation
and electrical safety, and tell the story of BC Hydro in the region. Tour
Guides at our Visitor Centres have an important role in delivering a positive
educational experience.

Our ideal candidates for Tour Guide jobs at the Revelstoke Dam Visitor
Centre would have an interest in electricity, customer service, travel /
tourism, as well as a zest for learning and an ability to translate these
learnings to our visitors. As a Tour Guide, you act as an ambassador for our company
and are a primary resource for sharing knowledge on how electricity is
generated, the history and construction of the facility, and BC Hydro’s current
initiatives, services and programs, including environmental programs and local
capital projects.

* This is a casual temporary employment opportunity starting May 1, 2023
and ending September 9, 2023.

* Hours vary depending on candidate availability, visitor centre hours,
and scheduled tours. Typically, successful candidates are scheduled to work 20
to 30 hours per week. Schedules are shared in advance.

* The Revelstoke Dam Visitor Centre is located on Highway 23 North in
Revelstoke, B.C.

* The Visitor Centre is open weekdays and weekends and successful
incumbents must be available to work on weekends and holidays.

* Please note that public transit does not serve this location.

* Preference will be given to candidates that are familiar with the local
community and visitor centre, candidates that are enrolled or have completed a
post-secondary tourism program, and/or students enrolled in an electrical
trade, technology or engineering post-secondary program.

* Ideal candidates will have a basic knowledge of the operation,
construction practices and systems/equipment involved in a generating station,
or will quickly acquire this knowledge upon starting employment. An interest in
the environment and history is also considered an asset.

* Completion of an in-house training program is required upon hire.

* Tour Guides earn an hourly wage of approx. $22. This hourly rate is a
combination of the hourly wage ($18.74 / hr) plus an additional percentage of
17.58% in lieu of benefits. Tour Guides may be eligible to receive a stipend of
$200 per month payable at the end of the completed contract in accordance with
MOU#83.

** To learn more about our visitor centres, please visit
www.bchydro.com/revelstoke

 Working Conditions:

* Majority of time spent on feet and may be exposed to unpleasant
sections and areas within the generating station.

 How to Apply

 Interested candidates
should submit their applications online at https://app.bchydro.com/careers/current_opp.html
 by Jan.
31, 2023.

 Click here to access the job posting or visit the BC
Hydro “Current Opportunities” Careers page to view and apply for jobs. 

You
must use a supported browser, such as Firefox, Internet Explorer, Google Chrome
or Safari. Your pop up blocker will also need to be disabled for the BC Hydro
Careers site. 

On the
BC Hydro Careers site, click on the Apply button in order to complete the steps
to apply for this job. Please be sure to update your Candidate Profile with
your current resume and include copies of your certifications, if applicable.

We’re always
looking for exceptional people to bring new ideas, fresh thinking and the
motivation to help shape the electricity system in B.C. It’s an exciting time to
be a part of our team as we invest in our system and prepare to meet the
challenges of tomorrow. 

Our values guide our
work. Want to join us?

 We are safe.

We are here for our
customers.

We are one team.

We include everyone.

We act with
integrity and respect.

We are forward
thinking. 

BC Hydro is an equal
opportunity employer. 

We include everyone.
We welcome applications from anyone, including members of visible minorities,
women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to
productively engage with diverse communities. 

We are also happy to
provide reasonable accommodations throughout the selection process and while
working at BC Hydro. If you require support applying online because you are a
person with a disability, please contact us at Recruitmenthelp@BCHydro.com

 BC Hydro has a
COVID-19 Vaccination Policy that requires employees to have a full series of COVID-19
vaccine and provide proof of vaccination on request. This Policy is currently
suspended but may resume at BC Hydro’s discretion. While the Policy is
suspended, all new employees are required to disclose their vaccination status
to BC Hydro.

Flexible work model
role definitions

===========================

Our four role types
identify the degree of flexibility an employee could have to work from home based
on the type of work they do. The flexibility for an individual job is up to the
manager for each position and the operational requirements. Employees also have
the right to work full-time from the office if they prefer. All of our roles
require at least some in-person time.  

IBEW/Field – No
option to work from home

Resident – Works
primarily (4+ days per week) in the office.

Hybrid – May be able
to work from home up to 3 days per week.

Remote – Works from
home 4+ days per week

* Partial completion of high school, plus some experience in customer
service, public speaking, giving presentations and/or leading groups.
Completion of in-house training program upon hire.

• Salary/Wage: TBD

Post Date: January 18, 2023 Deadline for Application: January 31, 2023