Visitor Experience Associates

• Company: The Truffles Group
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 1461 Benvenuto Ave, Victoria, British Columbia V8M 1R3
• Job Status: Permanent, Seasonal
• Start Date: April 3rd, 2023
• End Date: September 15th, 2023
• Positions Available: 2

Victoria Butterfly Gardens is in search of part-time and full-time Visitor Experience Associates to join our very talented and passionate team!

Job Purpose:  

Visitor Experience Associates at Victoria Butterfly Gardens help offer our guests a unique experience for all ages to walk through a tropical jungle of free flying butterflies, flamingos, rare tropical birds, plants, and fruit trees. In the gift shop and admissions department, our Visitor Experience Associates provide guests with assistance, product knowledge, and take payment for admissions and product sales.

This is done by providing exemplary customer service, upholding the highest standards of cleanliness and organization, bringing a team orientated and positive attitude to work each and every day, and by applying our core values.

Key Responsibilities

• Engaging with guests and promoting a helpful and friendly environment to ensure they arrive and leave with a great impression.
• Bringing your positive, collaborative and hardworking attitude to work each day.
• Learning and talking about gift shop products so you can connect with our guests and help them make educated choices.
• Managing inventory with an eye for organization, display, and stocking of products.
• Being part of a team of high achievers who care about the customers and the company they are representing.

Education, Skills and Qualifications:

·         Previous guest/visitor service and/or cash handling experience

·         A warm, confident, and customer focused personality with a high-level attention to detail

·         Your own reliable transportation to get to and from our facility

Position Details:

Both part-time and full-time permanent and seasonal opportunities are available.

·         Part-time opportunities are 10 – 20 hours per week

·         Full-time opportunities are 20 – 35 hours per week

·         Must be able to work both evenings and weekends as required during our high season (May to September)

·         Note: Shifts may fluctuate outside of regular operating hours due to the seasonal cruise ship and tour group schedules.

Apply today!

Our ideal candidate has a passion for our culture, community, our brands and being an active member of our team. If this position sounds like a great fit for you, please send your resume to careers@trufflesgroup.com.  

We are grateful for your time and consideration in applying to join our team. Shortlisted candidates will be contacted for interviews.

The Truffles Group is an equal opportunity employer.  Should you require accommodation during the recruitment process, please reach out to Tierra Madani, Recruitment & Talent Engagement Manager, tierra@trufflesgroup.com.

Health & Safety

Successful applicants must be fully vaccinated (defined as 14 days having elapsed since receipt of a second dose of one of the COVID-19 vaccines approved for use in Canada and compliance with any other related public health order, recommendations or guidelines respecting vaccination) and show proof of vaccination as a condition of employment and prior to starting work.

Post Date: March 22, 2023