Visitor Information Counsellor

• Company: North Vancouver Visitor Centre
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7
• Job Status: Seasonal
• Start Date: May 15th, 2023
• End Date: September 4th, 2023
• Positions Available: 4

Position Summary: The Visitor Information Counsellor is the important link between the visitor and tourism industry product and service providers. The main activities of a Visitor Information Counsellor include identifying visitor needs, offering information and selling tourism products and services. A Visitor Information Counsellor is an ambassador to tourism in our province – an extremely important role.  Visitor Information Counsellors have a direct impact on the visitor’s impression of BC, encouraging the purchase of tourism products and services, longer stays and travel in all regions of the Province.

Duties & Responsibilities:

• Approach, greet and welcome visitors/locals to North Vancouver
  • Shift will be both at the North Vancouver Visitor Centre (inside of The Quay) and roaming through North Vancouver.

• Answer enquiries in person, on the phone, by email, and occasionally mail
• Assist with planning sightseeing activities.
• Serve members and the local community by promoting local tourism products and activities that will result in visitors extending their stay in North Vancouver and/or the Lower Mainland.
• Acquire a sound knowledge of British Columbia’s different regions, publications, and programs.
• Identify the needs of visitors and provide accurate information.
• Handle cash and cards for retail transactions (maps, hats, etc.)
• Ensure accurate tracking of visitor statistics.
• Promote the North Shore attractions, restaurants, events, and local businesses.
• Maintain cleanliness and organization of the Visitor Centre.
• Work with various stakeholders in the community to ensure their goals and objectives are successful.

• The successful applicants must possess previous customer service and sales experience.
• Have a solid knowledge of the local area and a strong desire to market the City of North Vancouver, West Vancouver and the District of North Vancouver to travelers from around the world.
• Work well in a team setting under pressure and demonstrate initiative.

Benefits & Recognition:

• Fun, engaging work environment
• Variety of work days and work environments.
• Share your passion for the area and province you live in.
• Gain further professional experience and knowledge.
• Training and certification of Destination BC's Visitor Information Counsellor Course.
• Tourism Privilege Pass and familiarization tours.

• Salary/Wage: $18

Resumes with a Cover Letter are to be submitted to Visitor Centre Manager, Kristine McCulloch, no later than Friday, April 28, 2023 at kristine@quaynorthurban.com

Post Date: March 3, 2023 Deadline for Application: April 28, 2023