Whale Watching Sales / Reservation Agent

• Company: Orca Spirit Adventures
• Job Type: Full Time
• Job Level: Front-line
• Job Type: Full Time, Part Time
• Job Address: 146 Kingston Street, Marina Level, Victoria, British Columbia V8V 1V4
• Job Status: Seasonal
• Start Date: April 1st, 2023
• End Date: October 31st, 2023
• Positions Available: 5

Orca Spirit Adventures is seeking a Sales and Reservations agent for our busy whale watching operations in Victoria, BC. The ideal candidate must be well organized and have the strong ability to multi-task in a high paced tourism environment. Office administration experience and previous work in the tourism and cruise industries is considered a valuable asset. Candidate should have a strong focus on customer service and be passionate about the marine environment. This position is a sales position as well as a guest service agent and must ensure all guests feel welcomed and important

GENERAL RESPONSIBILITIES:

• The Sales Agent's primary responsibility is to promote and sell whale watching and marine wildlife tours.

SPECIFIC DUTIES:

• Check in and departure of tours
• Promotion and sales of tours and packages (must be knowledgeable about tour departure times, vessel types, and pricing)
• Accurately and efficiently manage cash and credit card transactions

REQUIRED SKILLS & KNOWLEDGE:

• Proven ability to excel in a sales environment
• Ability to engage and persuade people in a positive, non-demanding style
• Passion to exceed service expectations
• Excellent verbal communication skills
• Previous Tourism experience preferred
• Professional demeanour
• Excellent interpersonal and time management skills

PERSONAL CHARACTERISTICS:

• Customer oriented, courteous and tactful
• Out-going team player with a positive attitude
• Ability to handle difficult guest service issues in a calm and professional manner

• Salary/Wage: Competitive

Please email resume and cover letter to sabrina@orcaspirit.com

Post Date: January 31, 2023 Deadline for Application: April 30, 2023