Why does customer service matter? How do your customer’s expectations and experiences impact your business? And how do you go about incorporating customer service strategy and training into your tourism operations?
Check out this article for great information on how to get started: Engaging Employees in Your Customer Experience Strategy
Already excelling at exceptional exceptional customer service? Share your stories with us!
Tell us the time when someone in your organization delighted a customer and helped create a memorable experience. What did they do to make the experience so special? Send your stories, photos or videos with the form below. You have extra photos to share? Email them to firstname.lastname@example.org.