Practical Knowledge to Serve and Accommodate Different Customers and Their Diverse Needs
In the tourism industry, we are likely to find ourselves interacting with all sorts of visitors. The “one size fits all” concept simply does not apply to the way we set expectations and practices around specific customer groups, such as those with disabilities, Indigenous peoples, LGBTQ/2S folks, and those from different ethnic backgrounds. Ensure your front-line employees understand and know how to create exceptional service experiences with the new SuperHost certification: Service For All.
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